Account Manager - Spokane Region - Bilingual (Russian, Ukrainian, Spanish preferred)

Job Description

Job Description

This is a hybrid field travel and remote position. It will require the candidate to reside in and travel throughout the Spokane region (Spokane, Pend Oreille, Stevens, Ferry, Lincoln, and Adams Counties).

Who we are

Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration.

Our commitment is to :

• Strive to apply an equity lens to all our work.
• Reduce health disparities.
• Become an anti-racist organization.
• Create an equitable work environment.

About the Role

Responsible for selling and promoting enrollment growth opportunities for all CHPW products and services, primarily by developing strong relationships with Community Health Centers (CHCs) and a broad range of Community Based Organizations (CBOs) to ensure their commitment to CHPW enrollment growth.

Direct responsibility for achieving yearly enrollment growth targets and business results through all existing and new business channels.

To be successful in this role, you :

• Effectively communicate with a diverse range of individuals through various mediums, fostering positive relationships and collaboration.
• Have minimum two (2) years working in Sales or Business Development preferred.
• Have minimum two (2) years working in the healthcare industry, managed care or insurance strongly preferred.
• Possess valid Washington state disability license (non-provisional and must maintain license for the duration of employment.)
• Are willing to work evenings and weekends and travel within Washington, including the potential for overnight trips.
• Possess a valid WA driver's license and have access to a reliable automobile.

Essential functions and Roles and Responsibilities :

• Drive enrollment growth through CHCs and CBOs, implementing business plans for regional market growth and retention.
• Coordinate sales through partner organizations, participate in joint partner planning and quarterly relationship reviews, and fulfill monthly CRM sales and contact reporting requirements for assigned business channels.
• Proactively manage key community partner relationships, establishing strong business contacts and conducting regular face-to-face meetings.
• Maintain expertise in our products and market, educating Navigators, CHC front-line staff, and other partners through quarterly training and distribution of marketing materials.
• Act as a visible community member, representing CHPW at public events, engaging with partners and members, and driving enrollment activities.
• Collaborate with CHCs and CBOs for joint event planning, outreach, lead generation, and tracking.
• Participate in marketing-specific events, converting prospects to members through application facilitation and eligibility.
• Ensure successful tabling by securing and transporting necessary materials to indoor / outdoor locations, including CHCs, foodbanks, and various community settings.
• Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion.

Knowledge, Skills, and Abilities :

• Outstanding communication skills, both verbal and written.
• Effective critical analysis and planning in reviewing data, understanding trends, and preparing plans through our CRM tools.
• Time management and project follow through skills.
• Ability to track and manage multiple projects and communicate effectively with internal and external stakeholders.
• Ability to work independently on projects with little supervision.
• Proficiency with Microsoft Office applications including Word, Access, Excel, and PowerPoint.
• Ability to maintain a professional demeanor and confidentiality.
• Knowledge of state funded, and commercial healthcare programs preferred.
• Fluency in Russian, Ukrainian, Spanish, or one other language preferred.

Note : If you think you do not qualify, please reconsider. Studies have shown that women and people of color are less likely to apply to jobs unless they feel they meet every qualification.

However, everyone brings different strengths to the table for a job, and people can be successful in a role in a variety of ways.

If you are excited about this job but your experience doesn’t perfectly check every box in the job description, we encourage you to apply anyway.

As part of our hiring process, the following criteria must be met :

Complete and successfully pass a criminal background check.

Criminal History : includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment.

The applicant’s criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and / employees.

• Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.
• Vaccination requirement (CHPW offers a process for medical or religious exemptions)
• Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.

Compensation and Benefits :

The position is FLSA Exempt and is not eligible for overtime. Based on market data, this position is at grade 65 and is eligible to participate in the Community Health Plan of Washington Sales Incentive Plan.

Sales incentive payments are subject to the plan document provisions. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s job-related knowledge, skills, and experience among other factors.

CHPW offers the following benefits for Full and Part-time employees and their dependents :

• Medical, Prescription, Dental, and Vision
• Telehealth app
• Flexible Spending Accounts, Health Savings Accounts
• Basic Life AD&D, Short and Long-Term Disability
• Voluntary Life, Critical Care, and Long-Term Care Insurance
• 401(k) Retirement and generous employer match
• Employee Assistance Program and Mental Fitness app
• Financial Coaching, Identity Theft Protection
• Time off including PTO accrual starting at 17 days per year.
• 40 hours Community Service volunteer time
• 10 standard holidays, 2 floating holidays
• Compassion time off, jury duty

Sensory / Physical / Mental Requirements :

Sensory* :

Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance.

Physical* :

• Extended periods of sitting, computer use, talking and possibly standing
• Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination / pronation, wrist flexion
• Frequent torso / back static position; occasional stooping, bending, and twisting.
• Some kneeling, pushing, pulling, lifting, and carrying (not over 25 pounds), twisting, and reaching.

Mental :

Frequent decision-making. Ability to gather and assess data, determine appropriate actions, apply protocols and knowledge to unique situations, problem-solve and provide consultation.

Work Environment :

Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.