Position Summary :
Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers.
Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources.
Provide top-tier service and support with clear and concise communication and follow through.
Job Responsibilities :
- Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
- Assists in coordinating audiovisual setups and video conferencing support
- Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
- Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
- Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
- Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
- Recommend strategies to increase efficiencies which may include implementing new practices, devices, and / or software.
- Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10 / 11
- Collaborate and assist with other areas of the IT department on projects and initiatives
- Onsite hours of operation are between 7 : 00 am and 6 : 00 pm, Monday through Friday
- Participate in after-hours (evening & weekend) on-call rotation
- Travel to remote locations to provide support, as needed
- Perform other duties as assigned
- Ability to lift 50 pounds
Required Skills :
- IT Enterprise experience is preferred
- High school diploma or equivalent; additional certifications or relevant education is a plus.
- Ability to learn new systems and software in a fast-paced environment.
- Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
- Ability to manage multiple priorities and work independently or as part of a team.
- Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
Desktop Support Specialist
This role requires expertise in both traditional desktop support and cloud-based tools, with a focus on. You’ll troubleshoot, support, and manage desktops, laptops, and mobile devices while leveraging cloud technology to enhance end-user productivity. Provide first and second-level support for deskt...
Desktop Support Specialist
Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Provide top-tier service and support with clear and concise communication and follow through. Assists in coordinating audiovisual se...
Entry Level Desktop Support Technician
Desktop Support Technician- Entry Level. ...
Level II IT Technician: On-site & Remote Support Position
Level I - II IT Technician: On-site & Remote Support Position. Level II Technician providing on-site and remote support. Along with technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and having gr...
Training Specialist - Remote (onsite monthly/quarterly)
Facilitates training programs to ensure that employees are equipped with the right skills, knowledge/abilities to perform their assigned tasks, strengthen current skills, and acquire new skills to meet current and future business demands. Facilitates both virtual instructor-led & instructor-led trai...
Desktop Support Technician 2nd shift-weekend
The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full time position of Desktop Support Technician. Some combined industry experience with Windows desktops. ...
Technical Support Specialist II
Technical Support II assists all levels of support within the technical support department. The primary responsibility is to be the main contact for customers to provide technical support and service for CrossLink products. Assist seasonal technical support agent and resolve/report problems. Owning ...
IT Field Technician
Laptop with Ethernet capability (IS A MUST). Telecom technicians nationwide. Smartphone with Hotspot (IS A MUST). Must be on time and professional when dealing with clients. ...
Junior IT Systems Specialist
We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems. Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employee...
IT Technician
At Clinical Care Medical Centers, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital s...