Plant Metallurgist

Field Service Technician Need - Mid Atlantic (PA, NC, GA, VA)

This Jobot Job is hosted by : Andrew Atchison

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Salary : $75,000 - $85,000 per year

A bit about us :

Founded over 50 years ago, the company specializes in crafting automation systems and engineering solutions.

With a rich history of innovation and expertise, the company has curated an extensive range of products for material handling, drying, conveying, feeding, blending, size reduction, and heat exchangers.

Why join us?

Starting from day one within our team, we empower our employees to actively participate in driving results and fostering growth. Emphasizing teamwork, specialized training programs, hands-on learning, and support from colleagues, we aim to inspire them to enhance their skills, embrace accountability, and collectively achieve common objectives.

Benefits with $0 Deductible

401k Match

Eligible for OT

Job Details

The Field Service Technician role involves extensive travel to various locations across multiple states. Responsibilities include providing technical support to customers on-site as the primary focus and via telephone / computer as a secondary method. Tasks encompass installation, demonstrations, qualification, troubleshooting, repair, and modification of equipment, leveraging expertise across multiple product lines. While primarily based at customer sites, occasional office-based duties involve phone support and administrative tasks like managing support cases, creating service reports, and documenting expenses.

Roles / Responsibilities :

Execute startup, repair, and preventive maintenance services at customer sites

Utilize troubleshooting techniques to identify and resolve issues during repairs, startups, and assessments

Coordinate travel to and from job sites, occasionally including international locations

Maintain thorough documentation of all actions and expenses, including service reports, expense reports, and product alterations

Offer technical telephone support for customers, Sales, and fellow Field Service Technicians; Conduct research to find solutions to problems

Conduct training sessions for customers on equipment operation and maintenance at plant-floor level

Uphold service ethics related to safety, demeanor, appearance, communication, and quality of work

Qualifications :

Preferred Associate degree in Mechanical or Electrical Engineering Technology (or related field) or a minimum of five (5)+ years of experience with industrial equipment

Strong verbal and written communication skills

Ability to analyze and interpret mechanical and electrical drawings, as well as software code

Familiarity with microprocessor controls and programs

Excellent interpersonal skills and a commitment to delivering high-quality customer service

Proficient in organization, prioritization, and multitasking

Capable of assessing situations and responding in the customer's best interest

Proficiency in Microsoft Word, Excel, PowerPoint, SAP, CRM, and AutoCAD

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.