Job Description
Job Description
Wire 3 is dedicated to delivering affordable, fast, high bandwidth data services to households in Volusia and Brevard counties at an affordable cost.
An important part of this mission is providing our customers with not only the best internet service in Florida, but also providing the attentive customer care our customers deserve.
Wire 3’s fiber optic technology ensures that our service provides you the fastest, most reliable connection so you experience fewer disruptions.
Wire 3 is a private equity backed company looking to aggressively grow our team with motivated and talented individuals. Our staff is comprised of passionate, collaborative people working together towards a common goal.
And, as a fast-growing organization, we’re always looking for motivated new team members to help us deliver for our customers.
Job description
Responsibilities
- Answering customer phone calls, chats, and texts regarding issues with their service or accounts, or general questions about their service.
- This includes technical questions about Wi-Fi and internet connected devices, Billing questions, and general questions about internet service.
- Creating and managing tickets to assist customers through our ticketing system.
- Managing and answer requests and questions from other departments regarding customer service.
- Assisting future customers with navigating our order system and proving them information about our service and our company.
- Answering phone calls, chats, and texts from non-customers regarding complaints, concerns, or issues with Wire 3 construction and installations.
Requirements
- At least two years of technology focused customer service experience.
- Must understand Wi-Fi RF and signal propagation.
- Must understand IP networking fundamentals like DHCP, NAT, and ARP.
- The ability to multitask and effectively assist multiple customers professionally and in a timely manner.
- Experience in some form of customer service / help desk software a plus.
- Proficient in using a computer (PC and Mac) to complete tasks and assist customers in doing the same.
- Excellent verbal and written communication skills.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Job Type : Full-time
Pay : $21.00 per hour
Benefits :
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