A company is looking for a Customer Service Manager, BPO Vendor Management.Key ResponsibilitiesLead and direct co-sourced teams to achieve departmental goals and service level expectationsMonitor call quality and develop action plans for performance improvementPrepare reports and conduct data analysis for client meetings and presentationsRequired Qualifications and Education3 years of experience managing or working in a leadership capacity with a co-sourcing vendor (BPO) strongly preferredBachelor's degree with 5 years of Customer Service / Call Center experience or equivalent3 years of experience within healthcare or dental care preferredWorking knowledge of call center metrics and quality control processesAdvanced proficiency in Microsoft applications such as Word, Excel, and PowerPoint
Customer Service Manager
GCNA/GIMV) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. ...
Customer Service Manager
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and custom...
Customer Service Manager
A company is looking for a Customer Service Manager - Remote. Key Responsibilities:Provide technical leadership and oversight for assigned PaaS environmentsLead and manage Tier 1/Tier 2 Support and Sustainment teamsConduct regular case audits and performance reviews to identify areas for improvement...
Customer Service Manager
GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. ...
Customer Service - Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...
Customer Service Manager - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service - Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...
Part Time Customer Service Manager
Offrir un service à la clientèle courtois. Former, observer et encadrer l’équipe du service à la clientèle (sur la surface de vente et aux caisses) pour obtenir des résultats, participer au processus de gestion du rendement, soutenir le développement des talents de votre équipe, utiliser les compéte...
Customer Service Manager
PCM (Customer Service Manager) Serenity Healthcare is a rapidly growing organization looking for our next generation of leaders. The Customer Service Manager will assist in running a practice while receiving mentorship to eventually move into a full leadership role with Serenity Healthcare. What you...
Customer Service Manager
Strong verbal, written, and listening communication skills Excellent customers services acumen and skills Excellent interpersonal skills and demeanor Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations Eff...