Overview :
Our customer, LG Electronics USA, depends on consistent & sustainable logistics for their customers through apt Smartbench / TMS usage, rule driven operations and appointment scheduling flows.
Transportation Planners are responsible for providing on-time visibility to carriers for coverage, real-time communication for on-time pickup, and unifying the warehouse & carrier for on-time shipping.
Primary Responsibilities
- Download data and assess orders that are due / overdue and will be completed that night
- Tender loads to carriers on-time in Smartbench
- Schedule pickup appointments on time based on an equal hourly capacity
- Release loads to Warehouse Management System on time
- Follow up with carrier and warehouse to maximize on-time truck arrival & shipping
- Follow up with carrier to secure same day or next day recovery
- Relay delivery appointment reschedule requests on time
- Validate events during transit, such as accessorial charges
- Draft and submit daily closing report regarding missed pickups, recovery / rescheduling status, remaining overdue orders, and how to clear them out
Key Performance Indicators :
- On-Time Tender Request
- On-Time Pickup Appt Confirmation
- On-Time Release to WMS
- On-Time Truck Arrival
- Same Day Recovery for Missed Pickups
- Missed Pickup Rate
- On-Time Reschedule Request
Requirements
- Bachelor’s degree or equivalent preferred
- Degree in Supply Chain Management or Logistics is a plus
- 1+ years of experience in data entry
- 3-4 years of customer service experience in logistics, transportation, supply chain or procurement
- Able to work occasional overtime hours
- Proficient in MS Excel (intermediate or better preferred)
- Experience / knowledge with Supply Chain Management Systems (TMS, WMS preferred)
- Strong verbal and written communication skills
- Detail-oriented and team player
- Strong problem-solving skills, critical thinking, and ability to prioritize tasks during time-sensitive situations
Benefits : Medical, Dental, Vision, Life, STD, LTD, AD&D, 401K, and PTOs / paid holidays
Job Type : Full-time, Regular
Work Location :
111 Sylvan Avenue, Englewood Cliffs, NJ 07632
Hours : Monday to Friday, 04 : 00 PM 01 : 00 AM (night shift)
Saturday (rotational morning shift), 10 : 00 AM 5 : 00 PM
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