eCommerce Marketing Manager

Overview

In Consumer Sales Organization (CSO) our purpose is to earn fans and drive growth by building emotional connections to delight and empower everyone.

We engage with consumers globally throughout their shopping journeys, navigating both physical storefronts and digital visits across Direct and Partner Channels in Gaming, Windows, M365 and Surface.

Together with our ecosystem partners, we strategize and implement plans for customer engagement and economic growth.

As a eCommerce Marketing Manager, you’ll be part of growing a multi-billion-dollar business, charting new areas of innovation, and impacting billions of lives around the world.

You also will be a part of a culture centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

If that appeals to you, it’s an exciting time to be here in CSO.

If you are someone who enjoys making data driven decisions, staying up-to-date on the latest trends in the consumer electronics industry, and thrives in a highly collaborative and customer-obsessed environment, then the Surface Category Management Team is the right place for you!

We are looking for a Surface Category Manager who is detail-oriented, enjoys making data-driven decisions, and thrives in a collaborative environment.

This individual will be responsible for developing our Surface business in the direct channel across the US and Canada, building compelling assortments, driving category execution, and maintaining SKU-level forecasts to enable the business to achieve revenue and gross margin targets.

In our team, we value and support the authenticity of each individual, encouraging you to bring your true self to work. We prioritize career development, ensuring it remains a consistent focus, and we celebrate your achievements, recognizing the hard work you put into your accomplishments.

We are committed to helping you gain new experiences and build upon your strengths, while also providing coaching to work on areas that need improvement.

This holistic approach to personal and professional development is designed to foster a supportive and growth-oriented work environment.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Qualifications

Required / Minimum Qualifications

• 3+ years experience in retail, ecommerce, data science, research, marketing or business-related rolesOR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 2+ years experience in retail, ecommerce, data science, research, marketing or business-related rolesOR Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 1+ year(s) experience in retail, ecommerce, data science, research, marketing or business-related roles.
• 2+ years of category management, product management, marketing strategy, business planning, or product planning experience

Additional or Preferred Qualifications

• 3+ years experience in go to market (GTM), marketing strategy, business planning, or similar roles.
• 3+ years experience in integrated, digital or product marketing management.
• 2+ years project / vendor management experience.

Understanding of consumer sales channels : Knowledge of various retail formats and online sales platforms.

Ability to influence : Skilled in persuasively engaging with stakeholders at all levels.

Proven determination : Resilient and persistent in achieving business objectives.

Work ethic : Commitment to delivering high-quality work.

Attention to detail : Vigilant in ensuring accuracy and excellence.

Interpersonal skills : Effective at building and maintaining relationships.

Passion for product : Enthusiastic and knowledgeable about the product line.

Intellectual curiosity : Eager to explore and understand complex concepts.

eCommerce IC3 - The typical base pay range for this role across the U.S. is USD $83,400 - $167,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $108,900 - $183,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here :

Microsoft will accept applications for the role until July 9, 2024.

Responsibilities

In Surface, our business goal is clear : Profitably Grow Surface Volume & Share. We accomplish this goal in two ways :

• Selling TO our retail partners : Use consumer insights, market data, store level analysis, and device sales information to evaluate our business performance and develop seasonal, launch & sustain plans to improve our partners business, win share, sell units, and drive revenue / GM.
• Selling THRU our retail partners : Plan and execute thoughtful and impactful promotions and full-funnel-marketing plans, focused on driving purchase intent, conversion & post purchase advocacy & consumer lifetime value for Surface devices & accessories.
• Assortment Management : Oversee the entire product lifecycle for each SKU, from inception to discontinuation. Implement the strategy set by the Surface Category Lead, which encompasses digital optimization efforts such as enhancing online visibility and ensuring accurate product details.
• Price & Promotion Management : Maintain the category promotional calendar and setup all promotions and temporary price reductions.

Stay informed on market pricing to maintain competitive pricing.

Data Analysis : Perform competitive analysis and trend research to support the Category Lead in making informed, data-driven decisions regarding assortment and pricing.

Keep abreast of technology trends by monitoring relevant blogs, ensuring we remain at the forefront of product developments and industry trends.

Demand Planning : Develop and manage the forecast for Surface products, integrating key business drivers (e.g., forecast, budget) into the planning process.

Analyze data to discern trends, patterns, and correlations that can enhance forecasting models and accuracy.

Collaboration : Engage in weekly stakeholder discussions and assist in organizing both internal and external meetings.

Work closely with all stakeholders to compile item setup files and promotional details.

Embody our and

Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect