Practice Improvement Specialist

Job Description

Job Description

Company Overview :

Public Health Solutions (PHS) is a 501(c)3 non-profit community-based organization (CBO) that has existed for 70 years to improve health equity and address health-related social needs (HRSN) for historically underserved marginalized communities.

As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services.

We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV / AIDS.

Learn more about our work at healthsolutions.org.

PHS administers WholeYouNYC (WYNYC), a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans and CBOs providing critical resources in the community that address the social drivers of health.

WYNYC brings together over 100 organizations offering various programs such as food, housing, employment, health insurance, and sexual health services across all five boroughs.

These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance health equity.

To date, our network has already impacted thousands of lives through community partnerships and referrals, generating millions in estimated healthcare savings.

New York State (NYS) recently announced the availability of $500M statewide to support Social Care Network (SCN) lead entities responsible for coordinating social care delivery in various regions across the state.

Public Health Solutions (PHS) and our WYNYC network were awarded the role of regional SCN for Brooklyn, Manhattan, and Queens.

This is a grant-funded position ending March 31, 2027.

Program Description :

The Healthcare-Community Partnerships (HCP) Capacity Building team applies best practices and innovative methods from PHS’ experience in sexual and reproductive health and healthcare-community partnerships to the execution of scalable healthcare capacity building projects relevant to the latest healthcare reforms that attempt to improve health access and equity in New York.

The HCP Capacity Building team will support the trustworthy integration of health-related social needs (HRSN) screening and referral to community resources into a broad range of healthcare practice settings within PHS’ SCN, including hospital care, primary care, sexual and reproductive healthcare, behavioral health, and care management programs.

Position Summary :

We seek an experienced Practice Improvement (PI) Specialist who will lead quality improvement (QI) and capacity building activities for one or more Quality Improvement Learning Collaboratives (QILCs) focused on supporting healthcare partners to implement HRSN screening using a required tool, refer to PHS’ SCN, and navigate clients to ensure identified HRSN needs are met.

QILC activities to be led by the PI Specialist include QI coaching, technical assistance (TA) and training. The ideal candidate will have a strong background in public health and QI, excellent communication skills, and a passion for fostering collaborative partnerships to improve health outcomes.

The PI Specialist will report to one of the following members of the team : Director, HCP-CB; QI and Evaluation Manager; or Training Manager and will work in close collaboration with the rest of the HCP Capacity Building team.

Specifically, the PI Specialist will :

Provide direct TA to healthcare partners, including individualized support, improvement coaching and resource development.

Maintain accurate record of TA activities, including attendance and meetings minutes.

Support the development of QI materials and tools (e.g., change packages, improvement plans, self-assessments, knowledge / attitude / practice surveys, quality measures, toolkits, etc.

to enhance healthcare partner capacity for HRSN screening, referral and navigation.

• Manage the ongoing completion and review of QI materials and tools by healthcare partners.
• Analyze and interpret quality measures data to assess progress towards improvement goals and facilitate next steps for improvement in coordination with the QI and Evaluation Manager.
• Lead learning session content development and facilitate sessions as appropriate, in collaboration with Training Manager, Program Manager, and QI and Evaluation Manager Support Training Manager to identify training needs and craft training offerings.
• In collaboration with the Training Manager, facilitate trainings related to HRSN screening, referral, and navigation
• Contribute to design of QILCs and broader QI strategy discussions, including ways to support participants to share successful improvement practices and facilitate collaborative learning.
• Build and maintain strong relationships with healthcare partner improvement teams
• Prepare reports, presentations, and other documentation, as required.

Qualifications and Experience :

• Bachelor’s degree or equivalent in Public Health or related field; Master’s degree preferred.
• Minimum 2-3 years of experience in QI, capacity building, technical assistance, or a related discipline.
• Direct experience supporting continuous quality improvement processes with health care facilities strongly preferred.
• Foundational knowledge of community, city and state health department systems and NYC-based provider networks. Prior experience in issues related to healthcare;

social services; health equity, access and quality; population health (or some subset / combination of these) preferred.

Salary : $72,000 - $72,000

Desired Skills :

• Strong knowledge of QI methodologies, capacity building strategies, and public health principles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Strong interpersonal skills. Demonstrated ability to build and maintain collaborative relationships with diverse stakeholders.
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.
• Highly organized and detail-oriented with exceptional time and project management skills.
• Proficiency in Microsoft Word, Excel, PowerPoint and use of web-based meeting applications.
• Commitment to improving health equity, access and quality of care within healthcare practice settings in NYC.

Benefits :

• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403 (b) + employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing trainings and continuous opportunities for professional growth and development.

At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals.

If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application.

We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities.

We look forward to learning more about you!

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.

Monday-Friday, 9 : 00am-5 : 00pm

35 hours per week