Service Manager

This neighborhood bakery and pizzeria debuted in winter 2011, and it’s also the bread-baking hub for our group. Open for breakfast, lunch and dinner, pop in early for one of Head Baker Andrea Shirey’s bagels, rustic tarts or a fresh loaf of bread to-go.

Later in the day, dig into our classic and seasonal wood-fired pizzas, handmade pastas, farmers’ market vegetable dishes and Italian-inspired proteins by Chef de Cuisine Dean Boswell and team.

Don’t forget the Garlic Knot it’s a local favorite!

As the Service Manager at Milo & Olive, you will be a pivotal leader in our service operations. Your primary responsibility will be to foster, build, and maintain exceptional service standards, ensuring that every guest has a memorable dining experience.

You will be responsible for providing training materials to leads and managers, assisting with menu changes, overseeing the restaurant's website, and supporting the daily administrative tasks that keep our operations running smoothly.

The Service Manager will report to the Assistant General Manager and General Manager.

Duties and responsibilities :

The responsibilities of the Service Manager include, but are not limited to :

Service Oversight :

• Lead daily service operations with a focus on excellence.
• Ensure the restaurant is ready for service, from opening to closing.
• Engage directly in service, setting an example for the team.
• Cultivate strong, positive relationships with guests.
• Verify accurate check-out procedures and staff side work completion.
• Maintain and update POS menus and pricing.
• Manage and organize side work lists effectively.
• Provide comprehensive training materials to leads and managers.
• Assist in the execution of menu changes in collaboration with the Assistant General Manager and General Manager.
• Handle cash with precision and responsibility.
• Ensure accurate financial reporting and adherence to budgets.
• Ensure compliance with health and safety regulations and all restaurant policies.
• Maintain a clean, organized, and welcoming environment for both guests and staff

Administrative Tasks :

• Assist in all menu changes at Milo & Olive.
• Update Toast and ensure menu items are added to all appropriate menu subsections.
• Print new menus.
• Regularly update the Milo & Olive website, ensuring all posted menus are current.
• Manage office supply orders, maintaining weekly pars set by the Assistant General Manager.
• Maintain office cleanliness by organizing office supply materials.
• Help create and maintain FOH / BOH side work checklists.

Requirements :

• At least 2-4 years of experience as a server, lead or management experience is a plus.
• Proven experience in a managerial role within the hospitality industry.
• Strong leadership skills with a passion for service excellence.
• Excellent communication and interpersonal abilities.
• Adept in financial management and cash handling.
• Proficient in POS systems and basic administrative tasks.
• Ability to work in a fast-paced environment and multitask effectively.
• Detail-oriented with a commitment to maintaining high standards.
• Possession of California Manager Food Handlers card.
• Possession of California RBS training.
• Good attention to detail and ability to multitask and prioritize.
• Flexibility with work assignments and shifts.

Physical Demands :

Requires moderate physical effort, standing, carrying, bending, stretching, stooping, pulling and pushing, lifting of weights up to 50 pounds, typing.

Working Conditions :

Noise, heat, temperature changes, kitchen elements, odors, moisture, etc. May be required to work additional hours as dictated by the workload and staffing.

Must be willing to work evenings, weekends and holidays.

Hours :

• Able to work a minimum of 50 hours per week
• Must be able to work flexible hours necessary to manage and operate the restaurant effectively

Uniform :

We ask that all levels of management take into consideration the venue in which they are leading and embody the tone of that venue.

We have more casual outlets and others that are more elegant. Please dress accordingly. Your attire should never distract from the environment.

Please take into account that you are the leader of the venue and your attire should reflect the image of a professional.