VP of Operations

Overview

As a collaborative member of the market leadership team, the Market Vice President of Operations is responsible for day-to-day oversight and leadership of hospital operations.

The VP of Ops fosters a culture focused on quality, safety, operational improvement, and accountability. This individual is responsible for establishing strong relationships and maintaining visibility across the organization.

The VP Ops works closely with the market’s Chief Medical Officer and Chief Nursing Officer and other members of the market senior team to advance clinical outcomes, drive efficiencies, and ensure all functions comply with regulatory guidelines and accrediting standards.

The Market Vice President of Operations is under the direct supervision of the Market President.

Why UnityPoint Health?

• Commitment to our Team We’ve been named a by Becker’s Healthcare for our commitment to our team members.
• Culture At UnityPoint Health, you Come for a fulfilling career and experience guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits Our competitive program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development We believe equipping you with support and is an essential part of delivering a remarkable employment experience.
• Community Involvement Be an essential part of our core purpose to improve the health of the people and communities we serve.

Responsibilities

KEY RESPONSIBILITES :

Leadership

• Operate as a senior leader for the market but assume responsibility and accountability as the advocate for overall system objectives and goals.
• Role model UPH’s FOCUS values. Strengthen culture to positively impact team members, providers, patients and communities.
• Foster a culture focused on quality, safety, operational improvement, high reliability, and accountability.
• Leverage creativity, energy and vision to achieve positive change by developing and enlisting the skills and talents of others who have a passion to move the organization towards the defined goals.
• Mentor, develop and lead multidisciplinary teams. Set clear expectations and goals.
• Lead day-to-day operations of the hospital, ensuring that clinical quality and patient satisfaction are optimized while cost effectiveness and financial vitality are maintained and enhanced.

Strategic Execution

• Execute the Market level operating plan in full alignment with UnityPoint Health’s strategic and annual operating plans.
• Drive Market leadership accountability and understanding of strategic and operational plans.
• Measure performance against operational plans and key performance indicators.

Quality, Safety and Patient Experience

• Champion quality patient care and outstanding patient experience to ensure UPH can deliver on our brand promise to our communities.
• Drive top performance in quality outcomes and patient experience and be accountable for initiatives and strategies that are geared to position the market for success in these areas.
• Advance UPH Management System; ensure full implementation of RESPECT Huddles and Opportunity Tracker.
• Ensure the highest standard of quality patient care is provided within the Market through monitoring and control of UPH’s policies, standards, and targets.

Ensure correction of variances from standards.

Engage personnel in the Market to improve the patient experience across all services.

Financial Performance / Budgets / Costs

• Adopt best practices and strategies to maximize value and operational efficiencies, and lower healthcare costs in the market.
• Manage market performance against the operating budget. Ensure market leaders understand and are accountable for performance against budget.
• Review budget variances and develop market level plans to address variances to budget.
• Assist in the development of Market level operating budgets that are in accordance with UPH’s financial targets.
• Assure that elements of the Market annual operating plan and community needs assessments aligns with UPH and includes specific targets and improvements.

Advance Talent and Culture

• Create an environment in which all employees are treated fairly and respectfully, in alignment with our FOCUS values and Just Culture.
• Identify emerging talent needs and skill gaps and develop / hire required capabilities.
• Integrate system DEI practices within the market.
• Be a leader teaching leaders. Hold others accountable for developing talent throughout the organization. Model effective leadership development practices and give others opportunities to learn.
• Mentor leadership. Build leader capabilities through rigorous objective setting. Provide clear roles and responsibilities, frequent feedback and cultivate an environment of accountability.
• Participate in regular, candid reviews of leadership talent happen throughout the market. Identify strengths and development priorities for the leadership.

Develop and annually monitor succession plans based upon the results.

Recognize and encourage the accomplishments of employees within the Market and UPH.

Communication

• Build strong relationships and engage others in a way that leads to mutual understanding and positive action to support UPH’s vision, mission, and our FOCUS values.
• Communicate strategies and initiatives to team members and celebrate key milestones.
• Foster a culture of trust in the market through honest, transparent, and thoughtful communication.
• Communicates effectively with team members; creates an environment conducive to the development of clinical competence, self-confidence, professional growth, and job satisfaction.

Medical Staff

• Engage Medical Staff in the transformation of clinical quality, patient safety and patient experience, while increasing value and cost effectiveness of care.
• Enable the Medical Staff to monitor, control and report the quality, appropriateness and economics of medical care provided to patients.
• Support the Medical Staff in the development and maintenance of a harmonious staff composed of necessary and desired specialties and subspecialties.

Policies / Controls

• Ensure that policies and controls are in place to ensure the Market and UPH’s objectives are clearly communicated and implemented.
• Implement policies established by UnityPoint Health.
• Assist in the development of organizational policies and procedures as requested.
• Implement system monitoring and control process to ensure quality and appropriateness of care and implement correction plans when performance varies from targets or standards.
• Ensure the controls needed to monitor and demonstrate accountability for the routine operations of the Market exist and are reported appropriately within a prescribed time frame.
• Ensure that accepted industry standards are met and the business affairs of UPH are conducted within existing laws and regulations.

Qualifications

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.

Education :

Bachelor’s degree in Business, Finance, Health Care Administration or related field required or equivalent experience.

Master’s degree preferred.

Experience :

• Five to seven years’ experience in the following areas : Operational management building and embedding operational programs in a healthcare system or matrixed organizations.
• Seasoned healthcare professional with change management experience.
• Proven experience building and maintaining successful strong physician and staff relationships.
• Successful program delivery and accountability for quality and detail, as well as a customer orientation.

License(s) / Certification(s) :

N / A

Knowledge / Skills / Abilities :

Demonstrated track record of success in healthcare operations including operations, performance improvement, performance management, and finance.

Leadership acumen to serve as a member of the Market Executive team.

Superior collaboration and communication skills; ability to build relationships with and consult at all levels within an organization.

Strong project management skills; adept in creating and executing project plans and managing successful project execution across businesses, geographies and disciplines.

Excellent leadership / people management skills with the ability to lead with influence; team building and leadership skills to achieve high performance on his / her team.

Strong business acumen and a proven record of partnering with business leaders to design and implement effective solutions.

Strong demonstration of delivering complex multi-discipline change programs, and an ability to manage multiple priorities.

Bias toward action.

Demonstrated analytical and creative problem-solving skills.

Demonstrates and promotes systems thinking, including a strong understanding of interrelationships of departmental delivery systems and the ability to collaborate across service lines to ensure integrated delivery of services.

Exhibits strong commitment to patient care and high-quality services and outcomes.

Serves as a strong customer advocate.

Possesses knowledge and ensures compliance with the requirements of all applicable regulatory and accreditation agencies.

Demonstrates prompt and immediate follow-up of all untoward events and / or negative outcomes occurring at the hospital through continuous quality improvement.

Other :

Use of usual and customary equipment used to perform essential functions of the position.