Commercial Loan Quality Specialist

Job Description

Job Description

Do you desire a career in a growing organization where your work has an impact on the company’s success? Are you motivated by working with a team of passionate and energetic people?

The Commercial Loan Quality Specialist position with Evans Bank is the perfect opportunity to grow your career in commercial banking.

The Commercial Loan Quality Specialist will support our Relationship Managers and the Commercial Banking team by receiving, researching, and responding to commercial servicing related inquiries and providing an outstanding experience for internal customers.

What we offer :

• Hybrid work approach
• An inclusive culture where associates are empowered to bring their authentic selves to Evans
• A collaborative environment where good listeners with high standards thrive
• A growing organization where people are engaged and empowered to solve problems and make decisions
• Frequent, timely coaching sessions to enable professional growth
• The ability to leverage your strengths and passions while making a lasting impact on the community
• Competitive compensation and benefits
• Paid volunteer time to contribute to the betterment of the communities we serve

What we ask of you :

• Review source documents to interpret loan requirements and functioning on the core system
• Provide an outstanding customer experience by proactively managing the channels through which inquiries come into the Servicing department, performing necessary research to resolve the issues or questions
• Utilize the Bank’s end-to-end commercial lending system to process workflow requirements
• Analyze and research inquiries to provide effective solutions
• Index and image loan documentation
• Develop and update department procedures
• Review credit approval / presentation and executed legal documentation to ensure proper boarding to the Bank’s core system
• Adhere to established regulatory requirements
• Assist with various monthly and quarterly reports as needed
• Manage and complete special projects as needed

Experience and competencies :

• Experience in commercial loan servicing strongly preferred
• Quality Review experience strongly preferred
• Attention to detail
• Strong oral and written communication skills
• Team Player attitude
• Flexibility and ability to multitask
• Ability to perform research and provide solutions
• Excellent organizational and time management skills
• Knowledge of Microsoft Word and Microsoft Excel

This position is anticipated to pay a base rate between $18.23 / hourly and $26.74 / hourly. This rate does not include potential incentive pay and benefits paid for by the company which may be in addition to the base rate of pay.

The base rate of pay is determined by factors such as required experience, skill set needed, business impact of position, value of budget oversight and people management, among other factors.

Your Talent Acquisition Specialist will be able to answer specific questions you may have regarding the base pay range for this position.

Evans Bancorp, Inc. announced that on September 9, 2024, it entered into a definitive agreement to merge with and into NBT Bancorp.

NBT Bank, N.A., is a full-service community bank headquartered in Norwich, NY. The transaction is anticipated to close in the second quarter of 2025, subject to the satisfaction of customary closing conditions, including approval by the shareholders of Evans and the receipt of required regulatory approvals.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Evans and its subsidiaries, where employment is based upon personal capabilities and qualifications without discrimination on the basis of race, color, creed, religion, sex, national origin, age, disability, marital status, citizenship status, military status, sexual orientation, victims of domestic violence, protected veterans status, gender identity, genetic information, genetic predisposition or carrier status and any other category protected by law.

This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment.

This includes compensation based upon external and internal job worth in order to provide fair and competitive wages to associates.