Old Town Temecula Harley Davidson Motorclothes/ Merchandise Associate

Job Title : MotorClothes / General Merchandise Associate

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Department : MotorClothes / Merchandise

Supervisor : MotorClothes / Merchandise Manager

Summary Description : Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking, and other duties to promote efficient functioning of the department.

Focus on the in-store customer experience, follow up with dealership customers, and presentation of Harley-Davidson MotorClothes / Merchandise.

Selling of Harley-Davidson MotorClothes / Merchandise to dealership customers appropriate to their preferences and needs by applying the Sales Process.

Duties and Responsibilities :

• Provide excellent customer service to all of the dealership's customers.
• Greet customers immediately, in a courteous and friendly manner.
• Meet customer needs, offers options, resolves problems, and follows up with customers.
• Ensure full customer satisfaction without unnecessarily referring customers to other staff members.
• Maintain a friendly, helpful demeanor.
• Provide professional, knowledgeable, courteous customer service.
• Assist customers in locating merchandise, offer additional products that complement the purchase, take special orders, answer questions, communicate policies on returns and exchanges.
• Point out any sales, specials, new merchandise, fast-selling, and slow-selling stock to customers.
• Notify customers when special orders or back-ordered items are received.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Perform cashiering functions following company cash handling policies and procedures.
• Use appropriate verification procedures for credit card purchases.
• Maintain an accurate customer list in the database.
• Check price tags for alterations.
• Keep the sales floor and displays neat, clean, and fully-stocked.
• Ensure merchandise is attractively displayed and appealing to customers.
• Maintain showroom product availability by stocking shelves and displays.
• Maintain thorough knowledge of inventory.
• Maintain the cashiering desk and areas dust-free, clean, and organized.
• Keep the cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.
• Assist with answering incoming calls and directing them to the appropriate person or department.
• Handle telephone transactions quickly and courteously.
• Make tags for damaged merchandise, deliver daily to the designated area.
• Appropriately take in customers' defective merchandise for warranty, correctly complete the warranty tag, and deliver the defective merchandise to the designated area.
• Follow the Ticket to Ride process for customers purchasing bikes.
• Make introductions to other departments to ensure cross-selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties, and Service Plans.
• Stay up to date on all required HDU courses.
• Attend training sessions to keep current with product knowledge, sales techniques, merchandising, and inventory control issues.
• Assist MotorClothes / Merchandise Manager with attaining retail sales plans in MotorClothes / Merchandise.
• Follow and practice the sales process providing all customers with consistent treatment.
• Conduct or participate in a periodic physical inventory of all merchandise.
• Assist with the set-up, organization, and staging of special events such as Open Houses, workshops, fashion shows, etc.
• Follow all procedures to complete all paperwork and trackers accurately and in a timely manner.
• Remain alert and on the floor at all times.
• Handle customer complaints according to dealership policy, showing empathy and a positive attitude while demonstrating our commitment to 'make things right', as specifically directed by the MotorClothes / Merchandise Manager.
• Comply with all company and department policies and procedures.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities : None

Qualifications & Job Requirements :

• High School Diploma or equivalent degree or greater required.
• Experience : 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience.
• Prefer knowledge and experience with selling Harley-Davidson MotorClothes / Merchandise and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Ability to take initiative and problem solve.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner.
• Knowledge of applicable laws / policies / principles / etc..
• Proficient in the use of a personal computer and corresponding programs.
• Good attention to detail.
• Great interpersonal and customer service skills required.
• Approachable, likeable, and enthusiastic personality.
• Ability to get along with a broad customer base.
• High energy level needed.
• Be self-motivated, positive, driven, and helpful.
• Ability to handle confidential information responsibly.
• Great customer service, excellent personal communication, and demonstrated closing skills.

Physical Demands :

• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, and lift 50lbs of material.
• Requires standing and / or walking for extended periods of time.

Working Conditions :

• Normally indoors, however, some outdoor work is required during open houses or other events.
• The noise level in the work environment can be loud.
• Occasionally exposed to exhaust fumes or other airborne particles.

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