Experienced Product Manager, Trust Recovery - TikTok Shop - Seattle

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.

Why Join Us : Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity;

to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together.

That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the team : User Trust Recovery at TikTok E-Commerce is a global team responsible for ensuring our marketplace is reliable and trustworthy for our users, especially when abnormal scenarios occur.

We are responsible for user abnormal scenario discovery, identification, and trust recovery solutions for users. Our target is to improve users' experience and retention.

We are looking for product managers to build the product solution and system for trust recovery.

Responsibilities

• Responsible for building the TikTok user trust recovery product, aiming to improve users' shopping experience and increase repurchase rate by optimizing trust recovery solutions.
• Have an in-depth understanding of platform strategies and business knowledge to improve post-transaction performance and related customer experience, design systematic whole-scene strategies and traction mechanisms.

Drive complex projects independently, including but not limited to the designing of business-related product modules, and product implementation of governance strategies.

Be data-driven, understand and define North Star Metrics that reveal customer experience about the post-transaction experience.

Continuously looking for approaches to optimize key metrics.

Facilitate internal communication, collaborate with operation, algorithm and R&D teams to ensure smooth teamwork.

Qualifications

Minimum Qualifications :

• Ability to design highly adaptable product solutions for different business scenarios. Proven track record of delivering results in a fast-paced environment.
• Strong analytical skills and able to use data and metrics to evaluate assumptions, make recommendations and decisions.
• Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and confidently working well with teams.

Preferred Qualifications :

3+ years of experience in product management in E-Commerce, membership, loyalty or customer experience improvement is preferred.

Experience in consumer-facing products or client design will be a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at this link.

Job Information

Compensation Description (annually)

The base salary range for this position in the selected city is $156864 - $296020 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.

Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses / incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life.

We offer the following benefits to eligible employees :

• 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match.
• Dental, Vision, Short / Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans.
• 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
• Mental and emotional health benefits through our EAP and Lyra.
• A 401K company match, gym and cellphone service reimbursements.

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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