Program Manager (Critical Infrastructure Service)

SummaryNational Power, LLC is seeking a Program Manager to join our growing team! Under the general direction of and reporting to the Director of Broadband Service, The Program Manager is primarily responsible for overseeing all aspects of service for a large telecommunications customer's inside plant (ISP) service needs.

The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.

Essential Duties and ResponsibilitiesCore duties and responsibilities include the following. Other duties may be assigned.

Manage internal technicians to execute the preventative maintenance contract throughout their geographic territory.Track open tickets to ensure timely completion and communicate status to customerCommunicate with customers to address questions, problems, and requests for service or equipment.

Escalate to appropriate person / team as necessaryArrange for necessary repairs to restore service and schedule these repairsOrder parts for needed repairsSuccessfully read and understand schematics, flowcharts, wiring diagrams and specificationsHave / expand industry knowledge of AC & DC electrical and batteries to successfully review inspection reports and provide feedback to the customer on any future or immediate / urgent maintenance needsSuccessfully maintain preventative and emergency maintenance reports for customer review and access as neededEducation / Experience / SkillsHigh school diploma required some college preferred10+ years of experience managing facilities electrical powering and cooling service preferredMust have superior organizational skills as well as experience managing teams of service providers (self-perform and / or subcontractors)Excellent customer service skills required, to include verbal and written communication, phone and email etiquette and the ability to develop and maintain excellent working relationshipsAbility to work well in a changing work environmentRequires advanced knowledge of the English languageIntermediate knowledge of Microsoft Word applications, especially ExcelAdept at the use of remote web applications and web servicesProven team playerCompensation and Benefits : Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)Up to 9 paid company holidaysPaid sick timeCompany-paid Life Insurance ($75,000)Company-paid Short-term and Long-term Disability InsuranceMedical, Dental, and Vision Insurance : Offering four medical plan options, with one plan fully covered at 100% by the company.

401(k) retirement savings plan with company matchingHealth Savings Account (HSA)Flexible Spending Accounts (FSA)Physical DemandsAbility to sit for an extended time, up to 8 hoursFrequently required to utilize hand and finger dexterity;

typingThe ability to hear and speak effectively (i.e. over the phone, in person, or video conferencing)Additional InfoCriminal background check, pre-employment drug screen and MVR required.

This is a remote position and will require the employee to work from home.Equal Opportunity Employer : National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor.

National Power affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identity or any other status protected under local, state or federal laws.Powered by JazzHR