SPARC Front Desk Coordinator

Job Req ID : 114618

114618

SPARC Front Desk Coordinator

We are currently seeking a for the SPARC center in Baltimore MD. SPARC provides comprehensive outreach and delivery services, general case management services, hosts a number of clinical service providers (e.

g., legal, healthcare, addiction management), and also serves as a drop-in space for women and non-men. SPARC staff are expected to operate within the principles of harm reduction.

SPARC supports women, agender, gender-nonbinary, gender non-conforming (GNC), and all other non-men identities. We specifically serve the south and southwest Baltimore community, due to the high number of women trading sex there, with little current community services or resources available to them.

The SPARC Operations Coordinator will interact with a wide range of center staff (e.g., case managers, health providers, students, interns, interviewers and volunteers), as well as people who use drugs, people experiencing housing instability, and sex workers.

The Front Desk Coordinator desk is in the reception area at the SPARC entrance. During open hours the Coordinator will greet clients and direct them to services and / or supplies.

This position will report to the Director of Services.

Specific Duties & Responsibilities

Essential

• Answer door, phones and greet clients and assist them in connecting to service providers and / or supplies.
• Liaise with partnering service providers, including troubleshooting issues and coordinating partner services and Center activities.
• Support all building and vehicle management for SPARC, including maintenance issues, preventive maintenance contracts (pest, HVAC, etc.

ongoing and new service contracts (trash removal, cleaning, and sharps disposal contracts).

• Support supply ordering and inventory for SPARC programs.
• Supervise 2-6 students and / or casual workers, leading the hiring process as well as mentoring and any disciplinary actions.
• Assist with community outreach, deliveries, on-site programs, and other direct services.
• Support volunteer program, including recruiting, supervising and training volunteers, and planning and staffing volunteer activities.
• Work closely with administrators in the Department of Health, Behavior, and Society to complete SPARC administrative and managerial tasks.
• Troubleshoot problems and emergencies that emerge with staff or clients
• Manage a client tracking database, logging and maintaining all services / visits.
• Troubleshoot any QA / QC issues with client tracking database.
• Assist in the development of Center protocols and oversee implementation, ensuring adherence to established procedures.
• Coordinate and co-lead trainings for staff, students, and volunteers.
• Complete intake and needs assessments for clients.
• Maintain relationships and regular communication with community stakeholders.
• Assist in the development and facilitation of new Center activities, including counseling groups, trainings, community groups, etc.

Monitor upcoming appointments and notify clients.

Communicate regularly with Center Director and Project Director to provide updates and feedback.

Secondary

• Schedule appointments for clients (legal, healthcare, etc.).
• Support case management activities, as needed.
• General clerical duties.
• Order and maintain office and clinic supplies.
• Assist clients with lockers, showers, laundry etc.
• Additional responsibilities at the discretion of the Director of Services.

Minimum Qualifications

• Bachelor's Degree in related discipline.
• Additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Lived experience with sex work and / or drug use.
• Experience working with diverse populations including the sex worker population strongly preferred.
• Prior experience with outreach work.
• Prior experience in a drop-in or service providing center.

Special Knowledge, Skills, & Abilities

Valid drivers license and ability to drive a large transit van.

Physical Requirements

• Ability to step in and out of a large transit van.
• Ability to lift and carry up to 45 lbs.

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins Universitys salary range for this position.

Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education / training and other qualifications.

Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here : .

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines : JHU Equivalency Formula : 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.

Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education / experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester / quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice.

A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the .

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law