Location
Mokara Hotel and Spa
The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away.
Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers.
Be a part of an attentive staff by making our guest stays a memorable one.
The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.
We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.
Job Description
The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star / four diamond standards.
Additionally, he / she will be responsible handling guest issues and forwarding along as needed.
Responsibilities
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards
- To be fully acquainted with the different points of interests near the Riverwalk, Downtown, and other surrounding areas
- To be experienced with various guest scenarios
- Ability to count and disburse money
- To be familiar with all technical equipment related to the Front Desk
- To understand the influence and importance of all departments on the Front Desk
- Must be able to perform all positions in the Front Office department
- Responsible for the training of new associates
- Understand all radio codes and emergency procedures
- Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Front Office Manager
Qualifications
- Previous customer service experience
- Previous cash handling experience
- Previous hotel experience highly preferred
- Ability to clearly communicate (verbal and written) in English with guests, associates and vendors
- Ability to stand for 8 hour shift
- Must be able to work a flexible schedule to include nights, holidays and weekends
- Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
Omni Hotels & Resorts is an equal opportunity employer - vets / disability.
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