CUSTOMER SALES SUPPORT

Must have hazardous waste industry experience*

Job Summary

This position will support operations for Advanced Chemical Transport (ACT) related to corporate on-site environmental services.

The position includes oral and written communication with client representatives, data entry, reviewing and entering work orders, generating, and recording shipping documents, Internet research, desktop publishing, scheduling, and annual reporting.

Accountabilities

• Receive and prepare sales orders given by sales representatives or Clients
• Assist and provide support to sales staff
• Act as contact for accounts under $5K per year (replying to emails, responding to calls, scheduling with operations department, etc.)
• Taking incoming calls and providing pricing for small waste pick ups
• Creating and updating customer specific monthly and quarterly waste reports,
• Prepare and manage waste profiles within EnviroWare software
• Advise sales of order status when required
• Prepare and present ARM on select accounts
• Miscellaneous tasks (prepping marketing packets, creating binders, etc.)
• Assist operations department with preparation of packets
• Handle special projects on demand given by supervisor
• Establish a teaming relationship with each assigned AM and their accounts in order to :
• Free AMs from appropriate administrative tasks allowing AMs to focus on new business sales
• Provide quality communication and service to current accounts
• Act as primary service contact for accounts on roster of AMs being supported
• Manage incoming sales inquiries
• Communicate with Account Managers, Operations, and clients regarding : order status, service requirements and any issues pertinent to all
• Follow up on customer issues, deliverables, etc. (post pick up phone calls)
• Review customer invoices (invoicing within 72 hours)- Sometimes with Special Projects Only
• Sales forecasting alignment with sales including discrepancy analysis
• Prepare quotations for new wastes at existing clients (accounts
• Work with marketing on new account proposals

Knowledge, Skills and Ability

• Knowledge of the hazardous waste industry a plus
• Ability to work efficiently and effectively
• Maintain a clean and organized workspace
• Ability to lift 50 pounds
• Ability to pass a pre-employment background check and drug-screen
• Availability to work weekends and extended hours as needed

Education / Experience

• High school education or equivalent
• Experience in the hazardous materials / waste industry required

Other Information

• ACTenviro is an Equal Opportunity Employer, including disability / vets
• This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties of someone in this position would perform.

All employees of ACTenviro are expected to perform tasks assigned by ACTenviro management / supervisory personnel regardless of job title or routine job duties

ACTenviro is a nationally recognized, employee-owned company involved in all facets of hazardous waste management. As a single-source provider of hazardous and biological waste management, recycling, disposal, treatment, health and safety, and compliance services, ACT is at the forefront of the renewable energy revolution.

ACTenviro is a Forward-Thinking, Professional Organization with Family Values and Customer Commitment.

Please visit www.actenviro.com to learn more about ACT.