Associate Benefits Adviser

GEHA (Government Employees Health Association, Inc., pronounced G.E.H.A.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

GEHA has one mission : To empower federal workers to be healthy and well.

Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, GEHA empowers health and wellness by meeting its members where they are, when they need care.

We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization.

The Associates Benefits Adviser is responsible for growing membership by selling GEHA medical and dental plans to prospective members by incoming phone calls, chat, and text.

Works independently and remotely with periodic supervision to monitor performance. The Adviser also maintains a high level of knowledge of GEHA plans and effectively communicates GEHA plan offerings to federal and postal employees, federal retirees, and military retirees.

SKILLS

Drives sales growth by providing one-on-one consultative selling of GEHA medical and dental plans to newly hired or newly eligible federal and postal employees, federal retirees, and military retirees, mostly by incoming phone, chat, text, and email platforms.

Grows GEHA membership using persuasive communication skills.

Effectively uses virtual sales tools while engaging with prospective members to increase sales.

Maintains a strong understanding of all GEHA health and dental benefits and services.

Engages in other inside sales-related duties as needed.

Upholds GEHA Core Values.

REQUIREMENTS : Education & Experience

Associates degree, additional years of qualifying work experience may be considered in lieu of formal education.

Requires one year of experience in sales / service OR with health insurance, claims, communications, customer service, public relations, or marketing.

Requires excellent verbal and written communication skills.

Must be available to work any regularly scheduled shift between the hours of 7 : 00 am - 7 : 00 pm CST (M-F).

Must be able to work remotely and independently, as well as the ability to collaborate with members of a team.

Must be reliable and adaptive to change.

Requires strong attention to detail and effective time management skills.

Exercises sound decision-making abilities.

Requires working knowledge of Microsoft Office products.

Requires the ability to research and analyze plan documents.

Continues to refine sales skills through training and practice.

Accepts coaching willingly and has a drive to continually improve their performance.

PREFERRED :

Two years of work experience in inside sales or customer service (claims, communications, sales)

Work-at-home requirements

• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
• Latency (ping) response time lower than 80 ms
• Hotspots, satellite and wireless internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you

• Competitive pay / salary ranges
• Incentive plan
• Health / Vision / Dental benefits effective day one
• 401(k) retirement plan : company match - dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
• Robust employee well-being program
• Paid Time Off
• Personal Community Enrichment Time
• Company-provided Basic Life and AD&D
• Company-provided Short-Term & Long-Term Disability
• Tuition Assistance Program

Please note that the salary information is a general guideline only. GEHA considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education / training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

The annual base salary range for this position is $35,275 - $49,725 USD.

GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law.

GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant.

We are committed to creating an inclusive environment for all employees. Our diversity drives innovation deepens connections and strengthens our organization.

GEHA is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.