LPN/Triage Care Coordinator

Job Description

Job Description

Come join our team! We are hiring!

We are hiring a LPN / Triage Care Coordinator at our Lisbon Clinic in Milwaukee, WI. This is a full-time position that does not require working late nights, weekends, or holidays.

Who are we?

Founded in 1999, Progressive Community Health Centers is an independent non-profit organization that operates four clinic locations in Milwaukee, Wisconsin.

More than 100 employees support our agency's mission to improve the health and quality of life of the community by providing culturally competent services that address identified needs.

We provide high quality, comprehensive care to roughly 16,000 patients annually, a majority of who are low-income. No one is ever turned away from our clinics based on insurance status or ability to pay.

We value a patient-centered philosophy and provide range of services that include family medicine, internal medicine, women's health, urgent care, dental, radiology and integrated behavioral health.

We also offer supportive services such as case management, health education and benefits enrollment.

Job Summary

Provide exceptional patient care and direction to those that are seeking medical information and or medical attention. This position will also be able to schedule appointments as the patient's condition requires, answer questions, and provide limited health education.

This position will provide support to the Call Center Staff and triage as appropriate.

Responsibilities

• Provide timely feedback and direct telephone operators as needed with assistance to medical questions and provide clinical direction in the best interest of the patient.
• Triage patient's medical symptoms and route the patient accordingly.
• Schedule appointments as needed
• Check e-mails regularly throughout the day to keep up to date as to any organizational changes or directives.
• Assist with prescription refill request and enter requests for provider action, thereafter provide timely follow up with the patient.
• Assist with quality control measures to ensure protocols are clear and up to date.
• Use electronic medical record (EMR) in daily work.
• Follows written clinical protocol and procedures.
• Participate in population management activities including disease registries.
• Keep work areas neat, orderly and safe.
• Attends staff meetings, training and safety education.
• Assist the clinic as needed.

Education and Experience :

• Possess a current license as a Licensed Practical Nurse
• Thorough knowledge of practical nursing theory
• Knowledge of standard practices, rules and regulations within the scope of their license.
• Some pharmacotherapy knowledge
• Minimum of five years LPN experience
• Electronic Medical Record (EMR) experience preferred
• Ability to handle stressful situations
• Excellent oral / written communication skills
• Must demonstrate the ability to communicate effectively with all members of the healthcare team, patients, and community representatives.

It is mandatory that a ll employees, employed providers and volunteers are vaccinated. All hired candidates must submit proof of vaccination prior to their orientation.

This is a mandatory requirement for Progressive Community Health Centers. The purpose is to minimize exposure to and transmission of the influenza virus in the workplace by providing occupational protection to employees and thereby preventing exposure to members of the community, which we serve.

Equal Employment Opportunity : Progressive Community Health Centers is an equal opportunity employer and will not discriminate against employees or prospective employees on basis of age, race, creed, color, religion, marital status, sex, national origin, ancestry, citizenship, sexual orientation, disability, arrest and / or conviction record, military status, protected veteran status, or any other characteristic or status protected by law.