Description
Job Title : Customer Service Representative
Location : Akron, OH
Job Type : Full-Time
The Customer Service Representative is responsible for interacting with customers to address inquiries, resolve issues, and provide support.
You will play a critical role in ensuring customer satisfaction by handling questions, complaints, and requests professionally and efficiently.
Key Responsibilities
- Customer Support : Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
- Problem Resolution : Investigate and resolve customer complaints or issues with empathy and professionalism, aiming to exceed customer expectations.
- Product Knowledge : Maintain a thorough understanding of our products and services to address questions and provide solutions confidently.
- Order Processing : Assist customers with orders, returns, and exchanges, ensuring accurate processing and follow-through.
- Feedback Collection : Gather customer feedback and report trends to management for continuous improvement.
- Team Collaboration : Work closely with other team members and departments to ensure seamless service and customer satisfaction.
Skills, Knowledge and Expertise
- Skills : Excellent verbal and written communication skills, strong listening skills, and the ability to convey empathy.
- Problem-Solving : Ability to think quickly and handle challenging situations calmly and effectively.
- Tech Savvy : Comfortable with using customer service software, CRM systems, and standard office applications.
- Education : High school diploma or equivalent required; additional education or training is a plus.
- Availability : Flexible schedule and ability to work shifts, including weekends if needed.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Customer Service Representative
This role will be set in the manufacturing industry where the representative will be expected to manage customer interactions, maintain client records, and ensure customer satisfaction through efficient service. We are in the process of recruiting a Customer Service Representative, providing a contr...
Cashier / Customer Service Representative
Desire to work as part of a team to deliver on our service promise of Fast, Friendly, Clean. A challenging and exciting work environment where guest service is #1. ...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Representative
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management. Daily effective communicatio...
Customer Service Representative
FASTSIGNS #220401 is hiring for a Customer Service Representative to join our team. A Successful FASTSIGNS Customer Service Representative Will:. Ideal Qualifications for FASTSIGNS Customer Service Representative:. Do you enjoy working with people? Do you enjoy helping people solve problems by provi...
Customer Service Representative - Onsite/Hybrid schedule
The Customer Service Representative’s primary role is answer incoming calls while focusing on customer satisfaction. Customer Service Representative. By partnering with healthcare professionals, product manufacturers, and a large network of government and private insurers, EHCS prides itself on pers...
Convenience Store Customer Service Representative - Locust St.
CUSTOMER SERVICE REPRESENTATIVE CONVENIENCE STORE. You are responsible for providing exceptional customer service. As a BellStore CSR, you are the direct link between the company and the customer. Provide exceptional, fast, efficient, and friendly service. ...
Customer Service Representative - TurboTax (Remote)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative - Intuit (Remote)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative - Intuit (WFH)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...