Customer Master Data Entry Supervisor

About Us

Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America.

The building products we manufacture are the cornerstone of the communities where people live, work and play -from homes to hospitals, grade schools to grocery stores, manufacturing facilities to municipal buildings and beyond.

Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers' needs and what matters most to their success.

We know that it's our people that make the difference and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

Job description

JOB DETAILS : This is a hybrid work model - working onsite in Cary, NC 2-3 days a week

As a Customer Master Data Entry Supervisor, you will play a pivotal role in ensuring the accuracy, integrity, and consistency of customer master data across various systems within the organization.

Your responsibilities will include overseeing a team of data entry specialists, implementing data entry standards and best practices, cleansing existing data, and integrating master data into multiple systems.

You will be instrumental in maintaining high-quality data that supports effective decision-making and enhances customer service processes.

Working within the Global Finance Shared Services team, the Supervisor will be highly visible to Cornerstone leadership interacting with Business Segment leadership, sales, operations, IT data warehouse, IT systems analysts, eCommerce, and more.

Major Responsibilities :

• Team Leadership : Lead, mentor, and motivate a team of data entry specialistsProvide training on data entry standards, procedures, and system usageConduct performance evaluations and provide regular feedback to team members
• Data Cleansing and Quality Assurance : Develop and implement data cleansing procedures to identify and rectify inaccuracies, inconsistencies, and duplications in customer master dataEstablish quality assurance measures to ensure data accuracy and completenessMonitor data entry activities and perform regular audits to uphold data quality standards
• Data Entry Standards and Procedures : Define and document data entry standards, guidelines, and proceduresEnsure adherence to established standards by providing ongoing training and supervisionContinuously improve data entry processes to streamline operations and enhance efficiency
• Integration of Master Data : Collaborate with cross-functional teams to integrate customer master data into various systems, including CRM, ERP, and other relevant platformsCoordinate data migration and integration projects to ensure seamless transition and minimal disruption to business operationsTroubleshoot integration issues and work with IT teams to resolve technical challenges
• System Maintenance and Enhancement : Liaise with IT and software vendors to maintain and enhance data entry systems and toolsIdentify opportunities for system improvements or upgrades to support evolving business needsParticipate in the evaluation and selection of new data management solutions as required

Qualifications

• HS Diploma or equivalent required. College degree highly desired
• 10+ years of experience in data management working with cross functional teams (sales, customer service and accounts receivables), managing a team and supporting multiple projects.
• Strong understanding of data management principles, including data cleansing, data governance, and data quality assurance
• Advanced experience in using data entry tools and software, such as CRM systems, ERP systems, and data integration platforms as well as MS Excel
• Excellent leadership, communication, and interpersonal skills
• Analytical mindset with the ability to identify trends, patterns, and anomalies in data
• Attention to detail and a commitment to maintaining high data quality standards
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment
• Experience with data setup, ERP management and / or Access DB experience is a plus
13 days ago