Electronic Communications Controls- Central Team Lead - Executive Director

Job Description

The Firmwide Electronic Communications Central Team is seeking a strong Executive Director candidate to lead this important program for the Firm.

This individual will set the strategy & planning for this team, ensure appropriate and effective governance, ensure execution of all ongoing tasks, reporting & analytics, and manage relationships with all Control Management teams across all Lines of Business and all Corporate Functions.

This role has extensive interaction with senior leaders across the firm and requires strong communication / relationship building skills.

Job Summary

As an Executive Director within the Firmwide Control Programs team, you will have the opportunity to work with and lead other highly motivated team members in ensuring consistent execution of the Firm's Electronic Communications program, including setting strategy and constantly evaluating the effectiveness of the program and making changes, as needed, to ensure the program remains best-in-class.

This role offers high visibility across Control Management, as well as across all Lines of Business and Corporate Functions.

Interaction with Risk Management, Compliance, Legal are critical for success. The candidate will be responsible for driving interactions with Senior Management, Auditors, and Regulators.

Job Responsibilities

• Strategy : Setting and executing the global E-Comms program strategy while ensuring compliance with all regulatory requirements relating to electronic communications
• Subject Matter Expert : Acting as a Subject Matter Expert on the E-Comms program to all Lines of Business and Functions across the JPM franchise, including interacting with JPM's senior leadership team, all lines of business, functions, auditors, and regulators.
• Policies & Procedures : Managing the firmwide E-Comms related policies and procedures and ensuring compliance with all JPM documentation standards.
• Repatriation : Responsible for the firmwide repatriation of records related to E-Communications that have occurred on personal devices, in violation of Corporate Policy
• Applications & Reporting : Partnering with application development teams to ensure E-Comms related applications meet customer needs.

Partnering with reporting teams to ensure E-Comms related reports and dashboards meet customer needs.

• Learning & Development : Partnering with the Control Management, Human Resources, and Compliance teams to ensure E-Comms related learning modules are appropriate, assigned to relevant employees, are completed in a timely fashion, and meet E-Comm related needs.
• Firmwide Messaging : Partnering with Compliance and Legal to develop and deliver electronic communications related messages, which may be required across Lines of Business or Functions.

This includes overseeing the annual E-Comms communications plan for the firm, which involves ensuring consistent messaging across Executive Communications, CCOR bulletins, BCC meetings, All hands / town hall meetings, Digital signage, etc.

• Quality Testing : Working with Control Management Quality Assurance teams to develop and implement an E-Comms related QA program.
• People Management : Managing a global team that is responsible for working across lines of business and functions.
• Influencing : Navigating a diverse organization with competing priorities and Influencing staff at all levels of the organization
• Communications : Writing executive level communications, e-mails, presentations; Presenting concepts and policies with confidence and authority

Required Qualifications, Capabilities & Skills

• Education : Bachelor's degree or equivalent experience required
• Experience : 10+ years of financial service experience in controls, audit, risk management, or compliance preferred
• Key Attributes for ideal candidate :
• High level of professionalism, extremely detail oriented, with exceptional organizational and multi-tasking skills
• Keen sense of discretion in working with sensitive, employee-specific SMS and electronic messages conducted on personal devices, in violation of the firm's Communications policy.
• Proven Leadership and Influencing skills : An individual that has proven experience taking ownership and having accountability for the repatriation of records on a firmwide basis.
• Exceptional communication skills - both verbal and written; ability to communicate effectively at all levels of the organization.
• Experienced dealing with Legal and Compliance, on sensitive policy and policy exception related matters
• Exceptional interpersonal skills; exceptional collaboration and relationship building skills.
• Strong ability to work independently as well as part of a team.

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.

P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability / Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.

Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk.

The team focuses on four areas : Control Design & Expertise, Risks & Controls Identification / Assessment, Issues & Control Deficiencies and Control Governance & Reporting.