Help Desk Analyst (onsite work)
Location : New York, NY
Duration : 6 months
Hours : 8.00am 5.00pm
Key Skills required :
1. SCCM, JAMF (Casper software), and Windows / MAC desktop applications
2. Mobile Device Support (Windows, IOS, Android)
3. basic Networking protocols
Summary :
Responsible for providing technical assistance and support related to computer systems, hardware, or software.
Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Job Duties :
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware;
- respond to queries either in-person or over the phone; write training manuals; train computer users; maintain daily performance of computer systems;
- respond to email messages for customers seeking help; ask questions to determine nature of problem; walk customer through problem-solving process;
- install, modify, and repair computer hardware and software; clean up computers; run diagnostic programs to resolve problems;
- resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems; install computer peripherals for users;
follow-up with customers to ensure issue has been resolved; gain feedback from customers about computer usage; and run reports to determine malfunctions that continue to occur.
Job qualification :
Position requires 3+ years of experience in the field of IT Service Desk or user Support
Experience with PC / MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows / MAC desktop applications is essential
Experience with Desktop computer hardware, printers, and peripherals
Experience with Mobile Device Support (Windows, IOS, Android)
Understanding of basic Networking protocols
Exceptional oral and written communication skills
The following benefits are offered for this position : medical, dental, & vision insurance, short-term disability, life and AD&D insurance, and a 401(k) retirement plan.
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