Unemployment Claims Specialist

PositionSummary :

The Unemployment Claims Specialist supportsthe Unemployment Claims department with accurate and timely processing of claims received and assists the department with the implementation of enhancements.

Responsibilities :

• Serve as liaison between Unemployment Department and any 3rd party vendors to create efficiencies.
• Review uploaded mail correspondence in the unemployment claims system.
• Investigate claims received and collect information from the client records and contacts for timely claim / determinations protests.
• Build and organize unemployment cases for clients to meet the burden of proof for each case.
• Contact clients to obtain additional information as requested by the state within the established time frame.
• Manage and process unemployment claims from receipt to completion, with emphasis on data gathering, client communication, and case building.
• Verify benefit charge statements.
• Complete wage and benefit audits.
• Help maintain, and suggest new, Standard Operating Procedures (SOPs) and processes.
• Create uniformity between various software used (e.g. US4U, Prism).
• Test department enhancements and ad hoc requests as needed.

Qualifications :

• High school diploma or equivalent required.
• Experience with unemployment claims and SIDES preferred.
• Computer / tech savvy including proficiency in Outlook, Word, and Excel.
• Work experience in support capacity for Human Resource / Employee relations function a plus.
• Knowledge of Adobe Acrobat Pro is a plus.
• Organization skills and ability to follow up timely to sensitive requests.

Compensation and Perks :

• Competitive pay
• Generous PTO policy and employee benefits package including major medical, dental, vision, LTD (100% employer covered), HSA, FSA, and more.
• 401k plan with company match.
• Growth and development opportunities.
• Your holistic wellness matters to us. We have a year-round wellness calendar of events, fitness classes, fitness challenges, and employee assistance program for employees and their family members.
• Employee Discount Program.

Company Overview :

AlphaStaff is majority-owned by its management team, giving it the freedom to invest in its employees and client relationships to drive long-term value.

With a dynamic and adaptable approach, we are constantly finding the best solutions to meet our clients’ needs. We help our clients improve talent management, compliance, employee benefits, and HR technology by creating tailored solutions.

Our experienced leadership team is comprised of thought leaders in the human capital management and insurance sectors. We are constantly looking for athletes driven and passionate individuals, to join our dynamic team.

Our company culture emphasizes diversity and a collaborative environment where everyone’s opinion is valued.

Disclaimer : AlphaStaff, Inc. is an equal employment opportunity employer and does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.

AlphaStaff, Inc. also prohibits harassment of applicants or employees based on any of these protected categories. To help ensure a safe, healthy, and productive work environment for our employees and others, to protect company property, and to ensure efficient operations, AlphaStaff, Inc.

has adopted a policy of maintaining a workplace free of drugs and alcohol. Employees and applicants may be requested to submit to drug and alcohol testing in accordance with applicable law.

Salary Range Available Upon Request.