Assistant Director, Hospitality Performance

Position Focus :

The Assistant Director, Hospitality Performance is a strategic thought leader, deeply immersed in the hospitality culture, with a demonstrated track record of developing processes to empower people to perform at their best.

Reporting to the Director of Strategic Initiatives, this position is critical in strategic business support.

Essential Duties

1. Evaluate the organization’s talent pipeline to include identifying mission-critical positions and the competencies required for those positions, then determine the best methods to ensure the organization has a healthy pipeline of talent to meet current and future needs.

2. Manage job specifications to make recommendations for gaps in talent that reflect the changing needs of a growing organization.

3. Identify data-driven insights through workforce analytics, that are used to inform strategy around team and talent improvement.

4. Manage workforce data and associated reporting to examine workforce trends in staffing vulnerabilities : protected leaves, staff shortages, skill-sets gaps, etc.

5. Uses a proven approach to strategic workforce planning to ensure alignment between the people and business strategies needed in the short and long term.

6. Lead cross-functional employee-centric processes across culinary support, Retail, Residential, and Auxiliary services, including deployment of workforce training, standardization and benchmarking of employee processes, and other broad workforce initiatives.

7. Management and oversight of hourly and management Performance goals, including failure to meet expectations and corrective plans.

8. Provide headcount support and guidance to the annual business planning and budget management process.9. Own human capital goals as dictated by departmental strategy.

10. Complete understanding of the Local 35 bargaining unit agreement as it applies specifically to Yale Hospitality.11. Continuity and familiarity with Yale Hospitality’s specific union contract interpretation, informed by past practices.

12. A proactive approach to conflict resolution by creating a culture of closeness and familiarity with managerial and hourly employee needs.

13. Onsite presence required

Required Education and Experience

Bachelor's Degree in any field. At least 7 years of professional experience in building and sustaining high-performing teams.

Required Skill / Ability 1 :

Excellent critical and strategic thinking abilities. Ability to direct and influence change. Ability to collaborate with leaders to drive change in the culture and management practices.

Required Skill / Ability 2 :

Superior customer service orientation and ability to respond in a constructive and timely manner.

Required Skill / Ability 3 :

Demonstrated success in detailed work requiring accuracy, high level of productivity, organization with a sense of urgency.

Well-developed organizational and interpersonal business skills. Excellent oral and written communication skills.

Required Skill / Ability 4 :

Ability to initiate actions and solve problems using sound judgment.

Preferred Education, Experience and Skills :

Human Resource Management professional designation or similar. Some knowledge of staffing, compensation, employment law, labor relations, training and development, benefits and HRIS applications.

Physical Requirements

Ability to travel between multiple locations.

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Drug Screen

Health Screening

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements.

All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here :

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position.

Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement :

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans.

Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.