Desktop Support Technician

Desktop Support TechnicianJob DetailsJob LocationPark Ridge - Park Ridge, NJDescriptionDo you love candy and snacks? Are you looking to join an ever evolving and rapidly growing team?

PIM Brands might just be exactly what you’re looking for!At PIM, we make the brands you love. Our portfolio of products, from Welch’s® Fruit Snacks to Sun-Maid® Chocolate Raisins and Sour Jacks® Sour Candies are enjoyed by millions of consumers every day.

And when it comes to careers, we seek talented, results-oriented individuals who want to play a part in building amazing brands and products while working in a collaborative, dynamic, and fast-paced office environment.

At PIM, you can make an immediate and lasting contribution to help grow iconic snack and confectionery brands, no matter your area of expertise.

We are looking for a Desktop Support Technicianinterested in starting a SWEET career as part of our IT team at PIM’s Headquarters in Park Ridge.

The Desktop Support Technician will be responsible for PC workstation and peripheral set-ups, deployment, installation, configuration and troubleshooting of incidents and problems.

This person will collaborate with internal customers, including faculty and staff, to develop and deploy solutions to solve customer needs and requests.

DUTIES AND RESPONSIBILITIESMonitor helpdesk ticket queue and participate in ticket resolution in a prompt and professional mannerProvide support to onsite and remote PIM Brands users relating to both hardware and software problemsConfigure, deploy and support various endpoint devices, such as PCs, laptops, printers, barcode scanners and cell phones throughout the Park Ridge locationAssist in performing necessary upgrades and configurations to support business growthThoroughly document issues, as well as the analysis and design required for resolution, and contribute to the department knowledge base as appropriateAssist other IT team members in project work where neededProvide both oral and written status updates to managementDemonstrate an enthusiastic customer service-focused approach, partnering with business units in a positive, can-do mannerOther duties as assigned by managementWork outside of normal business hours may be required, based on project requirements or urgent business needsLifting and moving of objects weighing up to 25 lbs.

EDUCATION, EXPERIENCE AND TRAININGBachelor’s Degree in Computer Science, Business, or related areas of study, or equivalent work experience strongly preferred3+ years of experience supporting Windows operating systems in an enterprise / corporate environment preferredExperience supporting iOS mobile devices requiredExperience with Office 365, SAP, Active Directory and SharePoint preferredExperience supporting Macs is a plusSelf-directed with an ability to work both independently and cross-functionallyAbility to communicate technical information clearly to non-IT associates, in a positive and constructive mannerSuperior written, oral communication and presentation skills with experience communicating effectively with all levels of management;

ability to document ideas concisely and quicklyAbility to organize, prioritize, and follow up independentlyIn-depth knowledge of support methodologies and principlesExcellent customer service skillsStrong desire to learn new systems and technologiesStrong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environmentAbility and drive to work on multiple projects at a time and potentially switch projects as necessary, maintaining a strong quality focus on eachAbility to work independently and make timely decisions in alignment with business goalsAbility to take ownership of an issue or project and the dedication to see it through to completionWorksite : The PIM Brands Global Headquarters in Park Ridge, New JerseyThe role requires working on-site : Monday thru Thursday.

Work from home / remotely on Fridays on a biweekly basisPossible travel to our Somerset, NJ location for coverage when necessaryWe are proud to offer : Total compensation package including bonus, 401(k) plan match and other incentives (*based on eligibility and position)Comprehensive benefits package - EFFECTIVE DAY 1, Including medical, dental, vision, disability, insurance plans and much moreDiverse range of benefit choices tailored to support you in making optimal decisions for yourself, your loved ones, and your preferred way of lifePersonal time off, vacation time, floating days and observed holidaysSummer Fridays between Memorial Day weekend and Labor Day weekendBusiness casual dressEntrepreneurial and innovative culture offering the opportunity for internal career advancementAwards & Accolades : #10 Candy Company in North America#26 Global Candy CompanyMakers of Welch’s - #1 Fruit Snack in U.

S.2024 Advocate of the Year AwardRecognized by NJBIA - State-of-the-Art Manufacturing Facility and in Research / Development 2024Recognized by New Jersey Business Magazine () 2024Top 100 Privately Owned Company in the Metro NYC MarketTop 50 Employer in New JerseyPIM123#LI-JD1