POSITION SUMMARY :
The Field Service Engineer is responsible for installation, preventive maintenance, repair, and all other instrument services for MSD equipment in their assigned region.
Extensive travel is to be expected, both within their territory and elsewhere as required.
DUTIES AND RESPONSIBILITIES :
- Perform Installation, Operational and Performance Qualification (IQOQPQ) of MSD instruments at customer sites.
- Perform preventive maintenance and repairs on MSD instruments in the field.
- Troubleshoot issues and remotely assist customers via phone and email. Perform unscheduled maintenance if necessary.
- Maintain accurate and up-to-date records for services rendered.
- Specific duties may vary depending upon departmental requirements.
EXPERIENCE AND QUALIFICATIONS :
- Associate’s degree in an engineering discipline.
- Minimum 3 years of experience in field service.
- Experience using basic hand tools and inspection equipment required.
- A background in the life science drug discovery marketplace is a plus.
KNOWLEDGE, SKILLS AND ABILITIES :
- Working knowledge of instrument repair with a strong understanding of mechanical & electronic dynamics.
- Familiar with ISO Standards and Good Manufacturing Practices.
- Logical problem solving and demonstrated ability to organize and move project tasks forward in an orderly and structured fashion.
- Solid oral, written communication and interpersonal skills. Effectively communicate issues / problems and results that impact schedules.
- Excellent organizational, planning, and time management skills with the ability to manage multiple and often changing priorities and issues of varying complexity, while meeting time-sensitive deadlines and deliverables.
- Proficiency in Windows & MS Office.
- Proficiency in Salesforce or other similar CRM systems is a plus.
- Ability to effectively organize schedule and plan efficient travel between customer locations.
- Ability to independently complete assignments with minimal supervision.
- A natural curiosity to investigate and fix problems with instrumentation.
- Ability to travel extensively that can include overnight stays and working work outside normal business hours as needed.
PHYSICAL DEMANDS :
While performing the duties of this job, the individual is frequently required to sit and stand for long periods. The individual is occasionally required to walk;
use hands and fingers to operate, handle, or feel objects, tools, or controls; reach with hands and arms.
The individual is required to move / lift up to 50 pounds and may occasionally assist in moving / lifting objects of greater than 50 pounds but not to exceed 75 pounds.
WORK ENVIRONMENT :
This position requires up to 80% travel to customer sites up to five days a week.
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