Help Desk Analyst-Remote

Please Contact : To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Aachal Sandel at email address

[email protected]

can be reached on #

630-576-1904

We have Contract role for Help Desk Analyst-Remote f or our client Denver CO. Please let me know if you or any of your friends would be interested in this position.

Position Details :

Help Desk Analyst-Remote-Denver CO

Location : Remote

Project Duration : 0 8+ Months Contract

Pay rate : $25 / hr. on W2

Job location :

The candidate must be a resident of the Client. This is a remote location from anywhere in CO . All remote work must be performed in Colorado.

We will not consider out of state candidates who are looking to relocate to Colorado for this position.

Work schedule :

Training Monday - Friday 9AM - 6 pm. 3 - weeks of training

Tuesday through Saturday 9 AM - 6 PM Permanent schedule after training

Job Description :

The Service Desk Specialist / Live Chat Agent provides critical assistance to keep the my Colorado application running smoothly.

We are seeking an individual that is passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures .

Responsibilities will include :

• Providing Tier I support and customer assistance for a mobile application.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
• Install my Colorado software on supported devices following defined procedures, processes, and methods.
• Employ Incident Management procedures to enter tickets into the required tracking system.

Minimum Qualifications :

• One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions :

• Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and / or education, but cannot completely substitute for these qualifications.

Preferred Qualifications :

• Jira experience.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
2 hours ago