Technical Support Engineer
VirtualVocationsGary, Indiana, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Technical Customer Support Engineer (L2).
Key Responsibilities
Take ownership of escalated tickets from L1 support and provide timely updates and resolutions
Investigate and resolve complex technical issues involving APIs, integrations, and cloud environments
Create internal documentation and mentor L1 team members to enhance support effectiveness
Required Qualifications
3+ years in a technical support, systems engineering, or DevOps-related role
Strong knowledge of cloud infrastructure (AWS required; Azure and GCP a plus)
Proficiency with APIs, log analysis, and troubleshooting SaaS applications
Experience using ticketing systems (DevRev, Jira, Zendesk or similar)
Background in a fast-paced SaaS or startup environment preferred but not required
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Technical Support Engineer • Gary, Indiana, United States
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