Director of Customer Onboarding

A company is looking for a Director of Customer Onboarding.

Key Responsibilities

Design and improve the onboarding process for various customer segments

Build and mentor the onboarding team while setting performance goals and KPIs

Collaborate with cross-functional teams to ensure smooth customer transitions and compliance

Required Qualifications

5+ years of experience in Customer Success, Implementation, or Onboarding in a SaaS environment

3+ years in a leadership role managing onboarding or implementation teams

Proven ability to create and optimize onboarding programs

Strong analytical skills and experience with digital marketing platforms

Familiarity with SOC2 and data security practices preferred