Bus Service Leader

At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world.

We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

What’s in it for you :

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first.

For us at Trane Technologies, sustainability is not just how we do business it is our business. Do you dare to look at the world's challenges and see impactful possibilities?

Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Thermo King is hiring a Service Leader to manage our Bus HVAC Service team , coordinating all internal- and external-facing facets related to Service.

To thrive in this role, you will interface with external customers and internal associates every day to drive Bus HVAC service issues to resolution, creating a positive customer experience.

Your team will include Bus HVAC Regional Service Manager direct reports.

Thrive at work and at home :

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives WE DARE TO CARE !
• Family building benefits include fertility coverage and adoption / surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support .
• Learn more about our benefits here!

Where is the work :

This position is eligible for a hybrid work schedule (3 or more days onsite per week) based out of Minneapolis, MN .

What you will do :

Service team people leader : Effectively attract, coach, counsel, train and develop regional service managers; Foster a collaborative and supportive team environment;

Encourage knowledge-sharing and teamwork.

Direct customer interaction : Field and respond to technical support requests (answer phone and online inquiries; create self-service knowledge articles) from both Dealers and customers;

Attend industry trade shows and Transit Roadeos (service competitions); Periodic travel to customer sites will be required, which may include working outdoors and working in maintenance facilities.

• Service thought leadership for entirety of Bus product portfolio : Participate in new product development and quality / reliability projects from incident identification through project completion;
• Provide technical guidance and input to the publications team for bulletins, manuals, etc.; Gather service-related voice of customer and disseminate to internal teams for product development and improvement;

Create and manage standard repair times for warranty and campaigns.

Internal communication, process navigation and leadership report-outs : Manage campaigns, warranty and commercial policy processes;

Participate in regular cadence of leadership report-outs; Create and present content for annual internal service conference and technician competitions.

What you will bring :

• Previous experience in a customer-facing technical service role.
• Seven (7) years’ experience in service and / or customer-focused role.
• 4-year degree preferred, mix of education and experience will be considered.
• Experience managing teams of people and complex processes preferred.
• Hands-on HVAC, refrigeration, or other vehicle-related service experience a plus.

Compensation :

Annual base compensation : $114,700 152,300

Additional Compensation : Total compensation for this role also will include an incentive plan.

Disclaimer : This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges).

Our prosperous commission plans grow over time with a successful employee’s growing pipeline. Some sales professionals may eventually move to 100% commission.

Equal Employment Opportunity :

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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