Retail Store Manager

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

We are seeking a Retail Store Manager to deliver a best-in-class experience for customers and their store team. The successful candidate will manage all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores.

Job Summary

Responsible for delivering a best-in-class experience for customers and their store team. Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores. Delivers tight operational and financial controls in a cost-effective manner. Hires, coaches, and evaluates personnel based on performance standards.

Core Responsibilities

• Delivers a world-class customer and employee experience, achieving sales goals and running an operationally sound business.
• Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development, feedback / coaching, sales, and service excellence, training, and personal accountability.
• Communicates business initiatives, performance standards, and process / policy know-how striving for high performance and compliance.
• In-store owner for merchandising, brand, resets, and all associated training compliance.
• Coaches and develops team members on how to position all company products with customers.
• Efficiently runs in-store operations including inventory, cycle counts, cash management, and other applicable processes and procedures.
• Responsible for appropriate staffing levels and efficient scheduling.
• Leverages available tools to monitor customer feedback, coach, and take action to improve the store experience.
• Reviews and analyzes operational and financial reports to improve operational performance and metrics.
• Builds collaborative relationships with market, region, and division stakeholders.
• Follows and administers cash handling policies and procedures.
• Leads the retail experience of a well-visited location and strives to enhance store and customer experience to be best-in-class.
• May participate in retail test and pilot experiences related to product, store design, and operational improvements.
• Typically manages a team of 8-12 direct reports.
• Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Requirements

Bachelor's Degree and 5-7 years of relevant work experience. Sales Team Leadership, Coaching, Change Management, Problem Solving, Results-Oriented, and Communication skills are required.

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