Front Office Administrator

Job Responsibilities

Major Duties Include :

• Maintain behavior that is compliant with Federal and State regulations, guidelines, and requirements including working knowledge of all health information management issues such as HIPAA.
• Greet and check-in clients and visitors, announcing arrival.
• Cancel client appointments when needed.
• Answer a multi-line telephone and route caller.
• Respond to door buzzer; allow entry for clients, visitors, vendors, and deliveries.
• Maintain a neat and clean reception and community (breakroom, conference room, etc.) areas.
• Assist Operations Manager with vendors and service technicians Maintain a variety of manual and electronic records.
• Set up a conference room for the meeting(s) and order food as requested.
• Assist with coordinating the use of buildings by outside organizations.
• Create mailboxes and door name plates for new staff.
• Manage the receipt, sorting, and distribution of daily mail and deliveries.
• Manage client’s physical and electronic charts in the Electronic Health System (EHS); update client’s account, upload documents, collect co-pays, and verify insurance / benefits.
• Retrieve and fax / mail medical records per request.
• Process monetary deposits of daily collections to include documentation, entering funds into the database, and conducting monthly reconciliation reports.
• Provide clerical support for the finance department including verifying payment details, mailing checks / payments, and filing check stubs.
• Maintain and order office and janitorial supplies.
• Additional projects assigned by the leadership team.

Qualifications

Skills / Abilities :

• Ability to maintain friendly, cordial relations with all clients, employees, and guests; maintain a positive work atmosphere by acting and communicating in a positive and professional manner with clients, co-workers, and leadership.
• Knowledge of the client’s Electronic Health System (EHS) database system is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Ability to work collectively with the administrative team associates.
• Minimize non-productive time and fill slow periods with activities that enhance the work environment or knowledge, skills, and abilities.
• Attention to detail and accuracy in all work.
• Ability to organize work, multi-task, and prioritize meeting deadlines.
• Full proficiency with Microsoft Office / 365 applications (Teams, Word, Excel, and Outlook).
• Excellent organizational, written, and verbal communication skills.

Preferred Skills / Abilities :

Bi-lingual (Spanish / English) is preferred.

Education and Experience :

• High school diploma or equivalent, college experience is preferred.
• A minimum of three years of office administration or secretary experience.
• Prior experience in a Health Care related field is preferred.

SAC reserves the right to waive any of the above qualifications dependent on work experience and other qualifying factors.