Information Technology Security Analyst

Position : IT - Analyst / IT Security

Location : Phoenix, AZ

Duration : 3+ Months

JOB DESCRIPTION

Classification Responsibilities : An Information Technology (IT) Analyst I performs intermediate

skilled technical assistance in the areas of Desktop, Help Desk, Security, Unified Communications,

Business Solutions, Application Support and Development, Server, Storage and Backup, Network, and

GIS (Geographic Information Systems). Common responsibilities and skills include participating in

small teams on assignments to accomplish project goals. This class is responsible for positively and

actively participating in team training and demonstrating team skills learned by applying and reinforcing

team principles in daily work with functional teams.

An IT Analyst I assists in fulfilling service requests and performing requested service support with

guidance from senior technical staff. This class performs intermediate problem analysis, diagnostics,

and troubleshooting in support of designated applications and infrastructure platforms and

communicates and translates technical information, training, and instructions to ensure understanding

across diverse audiences. The IT Analyst I is expected to have a good understanding of one or more of

the technologies supported, and follows general direction in support of these technologies.

Common duties include : application support, maintenance, and modifications of intermediate

complexity to existing scripts and reports; developing and maintaining basic and intermediate level

automated system batch processes and jobs; applying and documenting patches in application

development and production environments; developing test scripts; performing technical research of

intermediate level processes, procedures, and solutions; reviewing, proofing, and modifying

documentation, including validating documentation prepared by subordinate technical staff; running

reports and developing reports of basic and intermediate complexity, and developing more complex

modifications to existing reports; providing customer service support, including answering calls,

determining the scope of a customer’s problem, initiating and / or maintaining problem tickets and

Incident Reports (IRs) using an on-line incident management system, and intermediate troubleshooting

and resolution / escalation; installing and supporting hardware and / or software and implementing,

maintaining, and / or monitoring operating systems and their related subsystems. This includes

participating in projects and activities related to City computer systems, data, and infrastructure and

supporting computing processes, hardware, and / or software. IT Analyst Is are also responsible for :

writing technical documents (examples : The Learning Center articles, procedures, how-to documents,

etc.); developing and delivering basic and intermediate training curriculum in both video and in-person

format; conducting technical research of processes, procedures, and business solutions; and performing

change management and configuration management for supported systems. This class is responsible for

ensuring all work is done in alignment with City and Department of Innovation and Technology (DoIT)

long-term strategies. This class is also responsible for performing related duties as required.

Desktop and Help Desk Assignments : Additional duties specific to these assignments include :

identifying improvement opportunities such as tools, processes, procedures, installation, configuration

and troubleshooting techniques; developing troubleshooting, installation, and configuration

documentation; performing more complex software installation, such as those with multiple components

and interfacing requirements; installing advanced peripherals (examples : specialized printers, point-of-sale devices, etc.)

and developing peripheral installation procedures; recording inventory control

information into the IT asset management system; developing basic computer images and updating

existing images; deploying intermediate end user enterprise IT equipment (examples : telephones, fax

machines, portable radios, etc.) which may require pre-configuration prior to deployment; setting up and

configuring new computers for deployment; on-site and remote intermediate diagnosis and

troubleshooting; simulating or recreating user problems to resolve operating difficulties, including

reviewing the history of user incidents to identify if additional training is needed; and monitoring

computer system performance via software tools.

Enterprise Infrastructure Operations and Enterprise IT Assignment : Additional duties specific to this

assignment include : performing duties associated with the operation, installation, monitoring, and

preventative / restorative maintenance of infrastructure; diagnosing problems and performing repairs;

installing, maintaining, modifying, and repairing voice, data, and fiber optic cabling, including reviewing

infrastructure device installations to ensure proper installation and cabling; preparing installation

instructions including cabling diagrams or charts, rack elevations, etc.; reviewing cable test data from

DoIT technical staff and outside contractors to ensure compliance with City standards; creating

documentation and labeling for cable infrastructure, and reviewing the documentation and labeling

performed by subordinate technicians; entering data into the fiber and conduit management system;

creating templates for basic virtual machines (servers and desktops) and preparing documentation for

provisioning those machines using templates; designing daily, weekly, and monthly reports and

reviewing them for anomalies and opportunities for operational performance enhancement; developing

basic and intermediate manuals and procedures; creating configuration files for basic network devices;

developing and documenting account provisioning processes and procedures; monitoring IT security

dashboards and identifying anomalies, initiating security incident responses, and escalating more

complex issues to senior technical staff for review; and designing and developing basic and intermediate

security monitors. Areas included are Network, Security, Unified Communications, Server, Storage and

Backup.

Business Solutions Assignment : Under the guidance of a more senior developer, additional duties

specific to this assignment include : providing primary application support and deploying periodic

updates for a Commercial Off-The-Shelf (COTS) application for a limited group of City customers;

performing intermediate maintenance on internally written applications and developing intermediate

modifications; performing intermediate level application integration with both internal and vendor

applications; developing intermediate automation jobs and performing complex modifications to

existing jobs; developing and executing scripts for application monitoring; defining and configuring

intermediate enterprise monitors for application and support environments; defining and configuring

intermediate Extract, Transform, Load (ETL) processes; defining and creating intermediate application

interfaces with internal and external applications; developing more complex forms for application use;

monitoring and performing intermediate tuning of application performance; developing and configuring

intermediate data quality tools and monitors; and following quality assurance (QA) processes. Areas

included are Business Solutions and Application Support and Development.

QUALIFICATIONS

Employee Values : All employees of the City of Mesa are expected to uphold and exhibit the City’s

shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required. Any combination of training, education, and experience

equivalent to an Associate’s Degree in Computer Science or a related field and 6 months of experience

in the technical support area of assignment OR a Bachelor’s Degree in Computer Science or a related

field.

Special Requirements. For this position, an individual receiving a conditional offer of employment

from the City of Mesa must pass a background investigation through the City of Mesa Police

Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to

commencing employment with the City of Mesa (by assignment). Because of the confidential, sensitive

nature of information handled, successful completion of a background investigation and polygraph is

required (by assignment). Must possess a valid Class D Arizona Driver’s License by hire or promotion

date (by assignment).

Substance Abuse Testing. Due to the safety and / or security sensitive nature of the assignment,

individuals in this classification shall be subject to pre-employment or pre-placement alcohol, drug

and / or controlled substance testing as outlined in City policy and procedures (Police Department

Assignment).

Preferred / Desirable Qualifications . Customer service and teamwork experience is highly desirable.

Supervisory experience may be preferred (by assignment).