Catering Operations Manager

Job Description

Job Description

General Manager is our name for full-time Managers of our Ben & Jerry’s Catering & Events Leadership Team for your region.

We work as a Team of 1. Our stores work in collaboration with our Off-Premise Operations, so the ability to multitask is vital.

You are empowered to be the CEO of your business. You are tasked with growing your people, growing your customer base, controlling variable expenses for labor and cost of goods, and protecting the brand's reputation by building a team of well trained and motivated individuals.

Here at Ben & Jerry’s we are committed to living out the motto from our very own Jerry Greenfield, If It’s Not Fun, Why Do It.

Serving up peace, love, equity and ice cream throughout the communities we engage in brings a world class experience that a person can only get at our shops or events and we want you to be a part of this.

Our vision is to grow the collective opportunity for marginalized communities across the Southeastern United States with first in class customer service and community engagement.

General Managers will report directly into the Vice President of Off Premise Operations. The ideal candidate is self-motivated, team-focused, has exceptional judgment, lives and breathes their business goals while bringing a positive and upbeat energy to everything they do!

Accountabilities of a Catering Sales & Operations Manager :

Full time presence with open availability, which includes nights, weekends and holidays

Manage catering calendar regarding staffing, equipment & vehicle use

Manage all catering documents to ensure information is up-to-date and accurate via Google Drive & Salesforce

Conduct any site visits necessary for complex events. Venue knowledge to be able to direct staff where to park, what to look for and best places to set up operation.

Prepare client folders used to track events through all stages (including printouts of all paperwork and directions, menus, and site information.

Pre-event contact per SOP.

Establish a motivating work environment that actively encourages and supports employee involvement with an eye towards possible job advancement that is aligned with each team members aspirational goals

Supervise the implementation of and adherence to all policies, procedures, and standards

Execute all systems and procedures outlined in our Operating System Manual to ensure the accuracy of all cash and financial transactions daily

Maintain accountability for the weekly, monthly and quarterly financial reporting requirements, which includes recording department sales, department cost of goods, payroll analysis, and specific category measurements

Manage the procurement all orders for accuracy and organization and proper storage of all on and off-site inventories

Manage fleet vehicle inspections and rental or as needed to support daily events.

Supervise and organize the tasks needed to maintain the overall operations including staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising, and promotional execution

Effectively communicate with internal and external customers, contractors and suppliers to ensure excellence with store operations and vendor relationships

Ensure the team is well trained on the maintenance and safe operation of all equipment within the scoop shop and out

Be an active participant with Off-Premise functions and vending operations (football, basketball, festivals, etc.)