Technical Support Specialist Tier I

As a trusted advisor in the professional services industry,you know what matters most to clients : Big thinking with a personal focus.

Youalso know what matters most to your own success, including : career growth,work-life flexibility, leadership that cares about your ability to succeed, theopportunity to give and receive one-on-one coaching and mentoring, as well aslearning opportunities that inspire professional development.

Experience themall at Schneider Downs, where we’ve been providing accounting, tax, consulting,and wealth management services through our team of innovative thought leadersfor over 65 years.

Start building a career with people motivated to help yousucceed and enjoy more of what counts .

As the Technical Support Specialist Tier I , you will be primarily responsible for providing exceptional customer service, advanced troubleshooting, computer support and problem resolution to all employees at Schneider Downs.

This role troubleshoots issues to resolution with end user computing devices, firm-specific software and productivity applications.

Technical Support Specialists manage their workload through the IT Service Management software application including ownership of incidents, service requests, problems and change requests.

The Technical Support Specialist Tier I position will report directly to the Technical Operations Manager and work alongside the Technical Support Specialist Tier II.

Schneider Downs has embraced the hybrid work model, so this role will have flexibility working from home, as well as in the office. WHAT YOU’LL DO

• Provide Service Desk support including taking and logging calls, working directly with end users to resolve problems in a friendly manner while tracking and logging all work in an IT Service Management software application
• Load, configure and maintain Microsoft Windows operating system, Office 365 applications and firm-specific software applications in a network environment
• Troubleshoot and maintain Laptop computers (general familiarity with hardware components), virtual machines and deployment of various hardware equipment to employees
• Troubleshoot various computer problems including printing, software errors and hardware errors
• Conduct training classes and providing documentation as needed
• Plan and participate in a wide variety of special projects
• Provide exceptional customer service to end users and other members of the IT department

WHAT YOU’LL NEED Required :

• Associate degree and familiarity with service desk support and service desk support practices through education or practical experience OR high school diploma / GED and two years of service desk experience
• Strong customer service skills (communication, friendliness, patience, and follow-through)
• Ability to work in a team environment (communication with team members, reporting regularly to management)

Preferred :

• Experience creating documentation of technical issues and solutions as well as writing technical articles describing problem resolutions
• Experience conducting end user training
• Proficiency with Microsoft Office products (Word, Excel, Outlook, PowerPoint, Teams, etc.)
• ITIL fundamentals and service desk-oriented background
• Technical certifications such as CompTia A+

WHERE CULTURE COUNTS

At Schneider Downs, our culture is our identity. And it’sour culture of care that makes us unique. Even as we grow, we work hard toretain this culture to continuously promote a positive, supportive workenvironment through our core values : Care, Integrity, Flexibility, Respect, andDrive.

ENJOY MORE OF THE THINGS THAT MATTER MOST

• Competitive compensation
• Insurance, including health, dental, and vision,that begin on day one
• 20+ days of paid time off and 13 paid holidays
• Flex Fridays and office closures for summer andwinter breaks
• Parental leave, family care leave, and volunteertime
• 401(k) plans and profit sharing
• CPA exam bonus, education assistance program, andpet insurance

ABOUT SCHNEIDER DOWNS

For over 65 years, Schneider Downs has provided audit, tax,consulting, and wealth management services through our team of innovativethought leaders committed to our approach of providing Big Thinking with aPersonal Focus.

Our client roster includes a diverse blend of well-establishednational and regional businesses both publicly and privately owned as well asnot-for-profits and exciting start-ups.

Regardless of industry or corporateprofile, our clients receive the highest level of responsiveness, pro-activity,and personal attention to their individual needs.

We call that commitment theSD Standard and it’s what makes us different.

A PLACE WHERE INCLUSIVITY COUNTS

Schneider Downs is an Equal Opportunity Employer. Allqualified applicants will receive consideration for employment without regardto race, color, religion, sex, sexual orientation, gender identity, nationalorigin, disability, veteran status, and other protected characteristics.

Webelieve a culture of care that celebrates diversity, equity, and inclusioncontributes to a better company, better client services, and a better world.

BUILD A CAREER WHERE YOUR NEEDS COUNT. APPLY NOW.

SchneiderDowns does not accept unsolicited referrals for vacancies, and any unsolicitedreferral will become the property of Schneider Downs.

Upon hire, no fee will beowed to the agency, person, or entity.

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