Lead Case Manager

Position Summary

The position is responsible for providing counseling, advocacy, and case management to domestic violence survivors within Domestic Violence Services Programs.

This includes coordinating in-house and community resources to meet the needs of the clients. This position develops and implements innovative and developmentally appropriate individual-focused programming.

Responsible for oversight and management of the VOCA Case Management Team Services. This position also serves on the Weaver Center leadership team.

Relationships and Contacts :

Within the organization : Initiates and maintains positive professional relationships with staff throughout the organization including peers, program managers, directors, and executive leadership.

Outside the organization : Initiates and maintains positive professional working relationships with Weaver Center clients, community, clients, volunteers, the general public, vendors, and community leaders.

Work with us and receive :

• 10 Paid Holidays.
• Employer Paid Medical.
• Employer Paid Long Term Disability.
• Parental Leave.
• 2 Floating Holidays.
• Employer Paid Vision.
• Employer Paid $25K Life.
• Health Reimbursement.

For faster consideration, please use the link below to apply :

https : / / apply.appone.com / job / 66db3d79293b57cca03de5c8

Essential Responsibilities :

• Supervises and provides consistent performance management of the VOCA Case management team in accordance with standards outlined by the Director of Supportive and Family Services.
• Coordinate and / or facilitate ongoing staff development training, ensuring staff are well versed in Trauma Informed Care practices, Verbal De-Escalation techniques, housing navigation, structural and systematic racism, and effective service delivery models.
• Maintains small client caseload, as needed, and assists clients in developing, implementing, and monitoring individualized development plans with goals and objectives.
• Assesses client needs and develops case plans with residents, providing regular sessions to ensure progress.
• Maintains accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in a consistent and ethical manner.
• Protects the confidentiality of clients at all times.
• Facilitates community support groups with survivors of domestic violence.
• Collaborates with members of Weaver management team and additional YWCA program staff to coordinate referrals and services
• Establishes and maintains relationships with community partners / agencies and sits on committees as requested.
• Compiles data on client outcomes weekly and communicates the status of the progress to the team and Director of Supportive and Family Services as requested.
• Assume responsibility for residential coverage, as needed
• Serves on Weaver Center Leadership Team.

Additional Responsibilities :

• Effectively manages conflict and crises as they arise.
• Professionally represents YWCA at community meetings and forums.
• Provides case consultation for shelter staff.
• Conducts intake and orientation to program and shelter in a timely manner.
• Conducts exit interviews and safety planning with residents departing the shelter.
• Responds to crisis calls and make appropriate referrals.
• Assumes responsibility for residential coverage, as appropriate.
• Provides support and assistance to volunteers, as needed.
• Develops an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.
• Attends All Staff, relevant community collaboration meetings, and other meetings as requested.
• Performs other duties as assigned.

Education and Experience Requirements :

The position requires a bachelor’s degree in Social Work and / or related field and 1 to 3 years of Case Management experience.

Supervisory experience preferred.

Physical Requirements :

• While performing the duties of this job, the employee will be required to communicate with peers / general public, clients, and / or vendors.
• Tolerant to various noise levels : noise level in the work environment varies may be very quiet or extremely loud.
• Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time.
• The employee must be able to move 25 pounds.
• The employee must be able to stand for presentations.

Other Requirements :

The position requires the incumbent to have a valid driver’s license, vehicle insurance, and clear driving record. Must be able to work a flexible schedule including some evenings.

Employees must have a car that can be used to travel to and from engagements.

Skill Competencies :

• Strong problem-solving and analytical skills
• Demonstrates ability to successfully function under pressure in critical situations
• Effective verbal and written communication skills
• Demonstrates comfort in interactions with diverse backgrounds and socioeconomic levels
• Excellent organizational and time management skills
• Successfully collaborates with a variety of groups
• Excellent interpersonal and relationship-building skills
• Goal-oriented, self-starter, works well as a part of the team and independently
• Customer service focused
• Demonstrates a high level of follow-through
• Computer literate, demonstrates a mastery of technology and software programs, proficiency in PowerPoint.
• Demonstrates strong training presentation and facilitation skills
• Willingness to support the mission of the YW both verbally and in writing.

The YWCA Nashville & Middle Tennessee reserves the right to modify, interpret, or apply this job description in any way the organization desires.

This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.

This job description is not an employment contract, implied or otherwise. The employment relationship remains At will. The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.