Under general supervision, follows prescribed procedures to schedule patient appointments; respond to telephone inquiries from patients, physicians, employees and other internal and external customers regarding referrals and services offered.
Resolves problems regarding patient access to all services, complaints, etc. Maintains documentation of calls received and problems encountered for administrative review.
Requirements : An Associate's Degree or two years of college in business or related field, or the equivalent in experience is required.
A minimum of 1-2 years patient contact experience with strong written and interpersonal skills required. Type 25 wpm with personal computer experience, working knowledge of Microsoft Word or other word processing experience required.
A minimum of 1-2 years patient contact experience with strong written and interpersonal skills - Required Type 25 wpm with personal computer experience, working knowledge of Microsoft Word or other word processing experience - Required
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Under general supervision, follows prescribed procedures to schedule patient appointments; respond to telephone inquiries from patients, physicians, employees and other internal and external customers regarding referrals and services offered. Resolves problems regarding patient access to all service...
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