Practice Operations Assistant

JOB DESCRIPTION

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Work Shift

Work Day(s)

Monday-Friday

Shift Start Time

8 : 00 AM

Shift End Time

4 : 30 AM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow.

We’re committed to putting you first, and that commitment is at the heart of our company culture : People first. Children always.

Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Performs administrative and clinic support duties within physician operations to ensure efficient daily office operations and to support the delivery of safe and quality patient care.

Experience

One year of experience in administrative or office management role (physician office clinic setting preferred)

Preferred Qualifications

Bachelor’s degree in Business, Healthcare, or related field

Education

High school diploma or equivalent

Certification Summary

No professional certifications required

Knowledge, Skills, and Abilities

• Demonstrated verbal and written communication, organizational, customer service, and interpersonal skills
• Proficient in full suite of Microsoft Office and other Windows-based applications

Job Responsibilities

• Serves as primary contact and resource for patient appointment scheduling; may include collaboration with centralized contact center teams.
• Maintains provider and resource schedules through the use of Epic and system tools; may include oversight of schedule disruptions, development of inpatient service schedules, updating room scheduling tools, etc.
• Works to meet all department and CPG patient access goals and metrics.
• Coordinates with clinical teams to ensure all information and resources are available for patient care; may include scheduling interpreters for clinic visits, obtaining medical records, etc.
• Reviews and answers Epic InBasket messages, emails, and phone calls related to scheduling, patient access, and other administrative requests.
• Optimizes schedule utilization by monitoring and managing patient recall and wait lists, work queues, appointment referrals, etc.
• Addresses patient communication including faxes, mail, inbound and outbound phone calls, patient forms, etc.
• Performs general administrative duties to support department / office including creating correspondence, filing documents, photocopying, answering, and routing calls, collecting credentialing documents, submitting expense requests and meeting coordination.
• Orders and stocks supply perform record-keeping and / or cash reconciliation activities, act as liaison to other departments and / or vendors, take minutes at meetings, and perform quality management functions as necessary.
• Prepares minutes, agenda, and coordinates other meeting materials in a timely manner.
• May be responsible for basic payroll or timekeeping activities, human resources paperwork, and / or database record maintenance as necessary.
• May perform other department-specific duties and other assignments as appropriate.

Primary Location Address

1777-1797 Northeast Expressway

Job Family

Practice Operations & Management