DIGITAL FRAUD POLICY GROUP MANAGER

The Fraud Risk Group Manager is accountable for management of complex / critical / large professional disciplinary areas.

Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.

Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity.

Generally accountable for delivery of a full range of services to one or more businesses / geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level.

Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning.

Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities :

Provides subject matter expertise over advanced fraud detection and authentication platforms for Citi's client-facing digital channels, and integration of fraud tools / models into new and / or existing architectural platforms.

Based on analytic outputs, modify tactical and strategic risk mitigation strategies that can be deployed in fraud detection systems.

• Provides subject matter expertise of detection and authentication disciplines across Fraud Risk, Business, and Technology teams.
• Provides business and functional requirements to development teams, approves of the development documentation, contributes to designing user tests, and educates stakeholders of capabilities and processes.
• Designs and calibrates the settings in platforms that orchestrate presentment of dynamic multi-factor authentication challenges, leveraging inputs from varied risk models and detection tools.
• Provides specialized analytics and management insights to fraud risk senior management teams of emerging fraud risks and develops mitigating solutions and recommendations.
• Provides Analytic subject matter expertise for Fraud Quality Assurance Reviews.
• Contributes expertise for technical validations for Fraud Models.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications :

• 7+ years direct experience in the use of fraud risk scoring models, device print technologies, and multi-factor authentication solutions.
• Thorough knowledge of Financial Services, consumer / commercial deposit and credit product offerings, and client facing web sites and mobile applications.
• Experience managing people.
• Excellent written and verbal communication skills.

Education :

Bachelor's / University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group : Risk Management

Risk Management

Job Family : Fraud Risk

Fraud Risk

Time Type : Full time

Full time

Primary Location :

Jacksonville Florida United States

Primary Location Full Time Salary Range :

$130,880.00 - $196,320.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Citi offers competitive employee benefits, including : medical, dental & vision coverage; 401(k); life, accident, and disability insurance;

and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date :

Aug 12, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi.

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