UPS Capital Policy Administration Specialist

Job Description

UPS Capital is the financial services branch of the company, established to meet the financial needs of the businesses while accelerating money and goods through their supply chains.

By combining financial services with all other UPS capabilities, UPS Capital creates a key link in the UPS global commerce synchronization strategy.

UPS Capital is currently seeking a Support Services Representative for the Customer Relationship Group. This position is responsible for advanced administrative duties.

The ideal candidate will excel in a fast-paced office environment and have strong technology, analytical, oral / written communication, problem solving and time management skills.

The Support Services Representative is responsible for providing timely, efficient and accurate responses / resolution to customer requests for the entire US domestic book of business.

Requests are received via phone and electronic communication. Resolution may require working internally with the claims site and or field sales.

Other Duties

• Processing of insurance documentation accurately and efficiently
• Providing excellent customer service to internal and external customers, via phone and email
• Ability to work effectively with in-house customers, staff members, and vendors
• Timely ability to gain working knowledge of PC systems and Operations systems software relevant

to the UPS environment

Preferred Competencies

• Must have demonstrated ability to manage multiple tasks in a fast-paced environment under minimal supervision with a high level of attention to detail
• Must have strong analytical, oral and written communication, problem solving and time management skills
• Must have the ability to work in a time critical environment and manage customer support challenges
• Must have professional office and telephone etiquette
• Must be proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Access)

Minimum Qualifications

A Georgia Property / Casualty Insurance license is preferred OR the candidate must be willing and able to obtain a license;

UPS Capital will pay for the course and testing Preferred

A Bachelor's degree is preferred but not required Preferred

Employee Type : Permanent

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria :

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race / color / religion / sex / national origin / veteran / disability / age / sexual orientation / gender identity or any other characteristic protected by law.

Basic Qualifications :

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.