The AR Support Specialist provides front line service and support to both internal and external customers. The AR Support Specialist seeks to improve customer service performance, reduce response time, and enable AR Specialist to focus on collection activities.
The AR Support Specialist will also support Credit Department infrastructure needs and provide assistance to Management.
The AR Support Specialist role is considered an entry level position within the department, providing a talent pool and career growth potential.
The results of effective performance will be maximizing sales opportunities for the Company and minimizing credit losses by maintaining constant open lines of communication between customers, sales, and the Credit Department.
The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associates or bachelor’s degree in business related field preferred, or equivalent experience 2+ years’ experience in a credit and collections or customer facing role preferred Understanding of basic accounting and bookkeeping procedures Proficient in Microsoft Excel, Word, Outlook, and various business software systems as needed Strong decision-making skills Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication Ability to define problems, identify solutions and follow through to completion Ability to effectively work independently or in team settings Achieves high level, sustainable performance, and results Ability to adapt to changing environments Ability to work with customers in sometimes difficult and confrontational situations Good interpersonal skills with a focus on rapport-building, listening and questioning abilities
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The AR Support Specialist provides front line service and support to both internal and external customers. The AR Support Specialist seeks to improve customer service performance, reduce response time, and enable AR Specialist to focus on collection activities. The AR Support Specialist will also su...
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