Company Description
Our company is searching for experienced candidates for the position of bilingual customer service. Please review the list of responsibilities and qualifications.
While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications but have sufficient experience and talent.
Customer service associate provides subject matter expertise and demonstrates extensive, in-depth knowledge of all of Darline’s Nursing Services and Shop LLC products, services, policies, and procedures.
Role Description
This is a full-time on-site role for a Customer Service Assistant at Darline’s Nursing Setvices LLC in Miami Gardens, FL.
The Customer Service Assistant will be responsible for
- Respond promptly to customer inquiries via phone, email, and chat in a professional manner.
- Proactively manage consumer inquiries through the Darline's Nursing Services and Shop LLC customer service email account.
- Collaborate with the Order Management Officer and Senior Team Leader to identify and implement process improvements.
- Coach and develop team members for enhanced performance.
- Handle fingerprinting, phone inquiries, and appointment bookings.
- Resolve customer queries and provide effective solutions.
- Communicate and coordinate with internal and external departments.
- Ensure compliance with DNSASLLC's security protocols.
- Manage front desk operations, processing customer and associate transactions.
- Schedule appointments via phone and email, providing necessary preparation materials.
- Collect proper identification and verify all customer documents and payments.
- Greet visitors and assist with employee and customer concerns.
- Order office supplies as needed.
- Prioritize tasks and collaborate with teammates to manage workload effectively.
Qualifications
- Maintain proficiency in the OSI system for accurate operations.
- Exhibit strong organizational skills, attention to detail, and accuracy.
- Demonstrate good interpersonal skills and the ability to influence outcomes.
- Flexibility to adapt to schedule changes, including weekends and varying hours.
- Be efficient, trainable, and committed to high-quality work.
- Attend after-hours training as required.
- Thrive in a fast-paced environment with experience in invoicing and scheduling.
- Exhibit effective time management skills to meet deadlines.
- Possess excellent verbal and written communication skills and strong computer proficiency.
- Address customer situations with professionalism.
- Utilize strong analytical and problem-solving skills to drive change and achieve deliverables.
- Demonstrate customer-oriented service and responsiveness.
- Knowledgeable in Microsoft Word, Excel, PowerPoint, and Word for Windows.
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