Sr. Director, Platform Automation & Governance

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet.

That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.

We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions?

If so, let's start the conversation.

Global Technology and Innovation

Global Technology and Innovation focuses on people (people, teams, and clients), innovation, security, new ways of working, and perfecting the basics to drive performance and enable growth.

Our Infrastructure, Transformation, and Global Service Delivery teams provide services that are secure, stable, and add value to the business.

Iron Mountain is seeking a dynamic and visionary Senior Director, Platform Automation & Governance to play a pivotal role in driving technology initiatives for our internal Operations.

The candidate will be a qualified technical development who will be responsible for defining and executing technology strategies.

Should be responsible for building company own IP and be able to drive large migrations.

As a senior leader, you will oversee a diverse team including managers, architects, system engineers, and quality engineers who develop and maintain the company's technology and solutions.

Key Responsibilities :

• Build and lead the platform operations team responsible for operationalizing new platform features.
• Define and execute implementation roadmaps, enhance processes, and drive engineering efforts to deliver exceptional customer experiences.
• Drive operational efficiencies with tools, technology, and accurate reportable data.
• Build / manage platform console to make the platform fully operational and enable self-service.
• Identify opportunities for innovation and optimization to enhance overall customer experience.
• Prioritize initiatives based on their potential impact on customer needs.
• Set goals and objectives for the team and guide them to achieve these targets.
• Oversee environment scoping and onboarding processes for new client environments.
• Establish and maintain customer communication and satisfaction.
• Work closely with the Cyber Security Director to ensure the effective implementation and operation of control frameworks, including SOC2, ISO, HiTrust.
• Develop capabilities, tooling, and processes to manage client-specific workloads and data pipelines.
• Monitor technology performance metrics and implement improvements as needed.
• Enhance application resiliency and stability through automation.
• Maintain the security posture, partnering with EIT and CSO / ISO to ensure security is maintained.

Additional Responsibilities :

• Build strong relationships and partner with technology stakeholders to address integration challenges and dependencies.
• Implement Tech FinOps strategies for application costing and monitoring.
• Optimize the cost of environments.
• Manage platform self-service, self-healing, API, End User Console, continuous monitoring, and DR environments.

Key Skills, Requirements and Competencies :

• 20 plus years of experience in technology leadership roles, with a focus on delivery of customer needs and satisfaction
• Must have work experience as a Manager or Director for more than 5 years
• Should have good experience on Organizational, time-management and decision making skills
• Experience in managing multidisciplinary teams and fostering a collaborative work environment
• Excellent communication and stakeholder management skills

LI-Remote

Category : Information Technology