Job Description
Title : Client Relations Specialist Triage Support
Location : Hybrid Braintree Hill Park, MA metro area ONLY
Get To Know The Team : SS&C Retirement Solutions is a market-leading provider of technology, retirement recordkeeping and outsourcing solutions.
As the third-largest provider of retirement services, we have over 250 institutional clients that use our platforms and services to participate in the defined contribution, IRA, and retirement income markets.
SS&C Retirement Solutions aspires to be the partner of choice for the industry’s leading retirement plan providers by offering tailored solutions that help drive providers’ vision, reinforce their value proposition, and support their strategic goals.
The Client Support team works closely with all functional teams across the organization to facilitate the resolution of client reported issues, service requests, and / or Operational issues.
The team serves as an extension of the Relationship Management team supporting TRAC clients.
Why You’ll Love It At SS&C!
- Flexibility : Hybrid Work Model & Business Casual Dress Code, including jeans
- Your Future : Generous 401(k) Matching Program, Tuition & Professional Development Reimbursement Opportunities.
- Work / Life Balance : Unlimited Personal & Vacation Time Off, Sick Leave Policy, Paid Company Holidays
- Your Well-being : Medical, Dental, Vision, Life Insurance, Short & Long-Term Disability, Global Employee Assistance, Parental Leave, and more
- Diversity & Inclusion : Committed to Being an Organization that Welcomes, Celebrates, and Thrives on Diversity
- Training : Hands-On and Customized by your Team, including Technical and E-Learning Resources
- Extra Perks : Discounts on fitness memberships, cell provider, childcare, travel, and more!
What You Will Get To Do :
- Apply strong problem-solving skills to research and resolve client-reported issues
- Prioritize client requests based on impact and severity of the issue
- Work with programmers to troubleshoot potential system defects / limitations
- Communicate complex concepts in client-friendly language
- Provide 24x7 Production Support to retirement plan clients
- Become a Subject Matter Expert on SS&C Retirement Solutions system functionality and products
- Collaborate with Product Owners and Development teams on system needs
What You Will Bring :
- Bachelor’s degree and 2 years of work-related experience or Master’s degree or 4 years equivalent work-related experience Retirement Plan Services experience a MUST
- Knowledge of retirement plan industry is REQUIRED
- Customer Service experience as it relates to Retirement Services
- Attention to detail, Multitasking skills, Curiosity and the desire to learn
- Ability to communicate concisely and effectively verbally and in writing
- Efficient time management with strong organizational skills and able to work in a fast-paced team environment
- Solid computer skills and general knowledge of qualified plan systems like TRAC
- Able to work in the local office 6 days per month .
- SQL, PowerSelect, or TSO knowledge a plus
Client Relations Specialist - Triage Team
Client Relations Specialist – Triage Support. The Client Support team works closely with all functional teams across the organization to facilitate the resolution of client reported issues, service requests, and/or Operational issues. The team serves as an extension of the Relationship Management te...
Retirement Plan - Client Relations Specialist-Triage
Client Relations Specialist – Triage Support. The Client Support team works closely with all functional teams across the organization to facilitate the resolution of client reported issues, service requests, and/or Operational issues. The team serves as an extension of the Relationship Management te...
Sr. Client Relations Specialist
Hands-On, Team-Customized, including SS&C University. Establish & lead collaborative relationships between customers and the SS&C organization. Bachelor’s degree and 3+ years of client facing work-related experience required. Ability to work in a fast paced, team environment. ...
Retirement Plan - Client Relations Specialist - Triage
Client Relations Specialist – Triage Support. The Client Support team works closely with all functional teams across the organization to facilitate the resolution of client reported issues, service requests, and/or Operational issues. The team serves as an extension of the Relationship Management te...
Client Relations Specialist
As a Service Intake Associate Client Relations Specialist, you will handle daily tasks such as JIRA tickets, inbox management and review of dedicated AWD queues in addition to assisting on client events tasks as outlined in the following expectations. This is an exciting opportunity in a new divisio...
Sr. Client Relations Specialist - Fund Events
Title: Retirement Plan - Client Relations Specialist – Fund Event Team. Client Relations—Fund Event is responsible for supporting numerous valued clients who manage investment vehicles on TRAC. The team collaborates effectively with internal teams and leverages systems to achieve this. As the third-...
Work From Home - Tax Associate - 2+Yrs Paid Tax Experience Required
As part of this position, you have the opportunity to work 100% remotely, collaborating with an exceptional team from the comfort of your home or office. By providing tax advice, full service return preparation, tax calculations, and managing product/software inquiries, you will be working toward ad...
Travel Registered Nurse - Rehab - $1,577 to $1,749 per week in Independence, MO
Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24/7 support, and a responsive, traveler-first culture.What are you waiting for? Apply today!.Valid license and/or certification in state of practice, if applicable .Demonstrated ability to maintain high l...
Travel Registered Nurse - PCU - $2,094 per week in Kansas City, MO
Advantis Medical, the #1 rated travel nurse agency, is currently seeking an experienced PCU Registered Nurse (RN) for an exciting new travel job in Kansas City, MO 64111. If you are an experienced PCU Registered Nurse (RN) with a passion for providing exceptional patient care, just let us know you’r...
Travel Registered Nurse - Cath Lab - $2,221 to $2,374 per week in Independence, MO
Host Healthcare is an award-winning travel healthcare company with an immediate opening for this .Passionate and transparent team members have made Host Healthcare the agency of choice for new and experienced travelers looking for opportunities far away and close to home.Starting the day you apply, ...