Group 1 Automotive , a leader in automotive retail, is looking to add a qualified Digital Retail Sales Guide to our teams in Westwood, MA.
We offer...
- A Great Working Environment
- Medical, Dental & Vision Insurance
- Life & Disability Insurance
- Paid Vacation
- 401(k) with Company Match
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
- Comprehensive Training & Advancement Opportunities
Responsibilities :
- Engage with prospects via phone calls, emails, and other virtual communication channels.
- Respond and log all phone, chat, and internet lead inquiries in a timely and prescribed manner.
- Build rapport with potential clients to understand their needs and preferences.
- Educate customers on the value of our products / services, addressing any questions / objections.
- Provide information about vehicle availability and vehicle pricing as requested.
- Offer optionality as a benefit to customers, including flexibility of offsite test drive and delivery.
- Guide customers through the sales process, from initial contact through closing the deal.
- Prioritize selling the car online and completing an end-to-end virtual transaction.
- Follow virtual sales process, complete all assigned tasks, and finalize documentation.
- Perform routine unsold prospect follow up and maintain accurate records in CRM system.
- Ensure that inventory, pricing tools, and end of day reports are regularly updated.
- Complete training, attend meetings, and become expert in utilization of digital retailing tool.
- Attain assigned ecommerce Key Performance Indicators (KPIs) and performance targets.
- Maintain compliance and professionalism when conducting business on and off site.
- Collaborate with the sales team to optimize sales strategies and achieve sales targets.
- Stay informed about industry trends, product developments, and competitor offerings.
Qualifications :
- Proven track record of success in high-ticket sales, preferably in an online or virtual environment.
- Excellent communication skills, both verbal and written, with a strong ability to engage and persuade customers.
- Exceptional attention to detail and organizational skills.
- Ability to work independently and collaboratively in a remote team environment.
- Proficiency in using CRM software and other sales tools.
- Flexibility to work a flexible schedule, including evenings and weekends.
- Strong problem-solving skills and a proactive approach to overcoming obstacles.
- Motivated by commission-based compensation and driven to exceed sales targets.
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