Physician Navigator/Practice Regional Lead

Job Description

Job Description

Job Title : Physician Navigator / Practice Regional Lead

Location : Indianapolis, Indiana

Salary : $50,000 / year

Job Type : Full-Time

Job Schedule : 8a to 6p weekdays, flexibility required

Benefits : Medical, Dental, Vision

Work Settings : Office, Start-up (Not a remote position)

Company Overview :

Posterity Health is a pioneering digital-forward startup in the men's fertility space. We are dedicated to revolutionizing male fertility care through innovative digital solutions and personalized treatment approaches.

Our mission is to empower couples struggling with conception by providing proactive assessment and treatment for male factor conditions.

Responsibilities :

• Leadership and Operations Management :
• Provide effective leadership and accountability for care operations, optimizing workflows, and ensuring excellence in customer service, human resources, information systems, and financial management.
• Manage daily operations in the clinic, including scheduling, staffing, and float coverage.
• Collaborate with physicians across multiple markets in fertility clinics, care sites, physician leadership, and key channel partners to promote effective working relationships and facilitate goal achievement.
• Patient Navigation and Care Coordination :
• Serve as the point person and subject matter expert for patients and key channel partners, guiding them through the Posterity Health service offerings, value propositions, and next steps.
• Establish rapport with fertility center staff members and work closely with our MDs to manage patient schedules and ensure prompt care delivery.
• Manage patient escalations and ensure satisfactory resolution of patient questions and concerns regarding care and billing.
• Quality Assurance and Performance Improvement :
• Be a leader on the clinic teams in problem-solving to address issues related to patient safety, care quality, and service excellence.
• Drive quality initiatives and manage quality metrics, collaborating with leadership to identify and implement performance improvement initiatives.

Minimum Qualifications :

• Bachelor's degree in healthcare or related field preferred.
• Two years of Athena (or other EMR experience) required; healthcare or specialty clinic experience preferred.
• Strong communication, leadership, and problem-solving skills in fast-paced environment.
• Ability to thrive in a fast-paced startup environment, with agility and adaptability to changing demands.
• Commitment to patient safety, quality care, and service excellence.

To apply, please submit your resume and cover letter detailing your qualifications and interest in the position. Posterity Health is an equal opportunity employer committed to diversity and inclusion in the workplace.