Middleware Systems Administrator

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students.

Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.

4 billion, and an endowment in excess of $3.5 billion.

All candidates should make sure to read the following job description and information carefully before applying.

Job Description

This position is part of the team that is responsible for supporting and maintaining the infrastructure for the identity access management (IAM) system, web / application servers, and endpoint management applications.

The IAM system is an important component as it is the foundation for the University’s security architecture. The IAM system maintains users’ identity information and controls user access to all University services.

This includes on-premises applications like the Human Resources system and the Financials system, as well as cloud-based services like Canvas and the Library.

Two of the most visible components of the IAM system supported by this team are LDAP directory services and the Shibboleth identity providers.

The duties of the position include maintaining industry standards, reviewing / applying security patches and upgrades to all applications and components supported by the team.

The team is also responsible for integrating new applications with Shibboleth, maintaining existing integrations, and maintaining web and application servers for the IAM systems.

Day-to-day activities will include :

• Installation, configuration, and maintenance of application servers and SSO server components in a highly available clustered and load balanced environment (HTTP, Secure Sockets Layer (SSL), Lightweight Directory Access Protocol (LDAP) directories, Messaging, and Connection Pooling).
• Responsible for performance monitoring and optimization of services supported by the team. Perform capacity planning and recommend future system requirements.
• Analyze and recommend new technology solutions and industry standards related to the application supported and apply them to Boston College’s application servers.
• Research, implement and communicate required patches and upgrades of the systems and applications supported by the team.
• Installation, configuration, and maintenance of Endpoint management solutions and desktop applications (e.g. Symantec Client Management Suite, Crashplan endpoint backup, Sophos Intercept X, FileMaker Pro, etc.).
• Data center workload automation (e.g. automate business processes integrating multiple services using various protocols).
• Follow SAS 115 requirements and audit procedures.
• Ensure systems and applications are secure and protected.
• Provide leadership (technical and non-technical) to project team members both within and outside of IT.
• Determine the impact of system changes and / or new functionality on the user community.
• Work closely with customers to deliver state of the art business solutions.

Title and salary commensurate with relevant experience based on the following titles and hiring ranges :

• Senior Level (5+ years of exp.). Salary Range : $104,480 to $130,600
• Mid-Level (3-5 years of exp.) Salary Range : $90,000 to $112,600
• Associate Level (1-3 years exp.) Salary Range : $74,000 to $92,200

Requirements

Bachelor's degree in relevant discipline or equivalent combination of education, technical certification, and experience.

Technical Skills / Working knowledge of the following :

• Endpoint and server operating systems, including Linux, Windows & Mac.
• Networking protocols and services, including TCP / IP, DNS, DHCP, SSH, SFTP, etc.
• High availability and clustered environments.
• Scripting languages such as bash, python, pearl, powershell, ansible, and other automation tools.
• Client Management Suites such as SCCM, Symantec Management Platform, JAMF, etc.
• Experience with building Software Packaging for deployment via client management suite.
• Directory services such as LDAP, Active Directory, etc.
• CI / CD pipelines such as Jenkins, Bamboo, Bitbucket, etc.
• Ticketing and documentation tools such as Confluence, Jira, Team Dynamics.
• IAM technologies such as Shibboleth, InCommon, MicroFocus NetIQ Identity Management, Access Management, End to End Encryption, etc.
• Protocols such as HTTP / HTTPS, XML, JSON, Restful API, SSL, etc.
• Maintaining software and introducing changes in a large enterprise environment.
• Analytical skills with the ability to recommend and implement changes based on analysis.
• Works independently and has the ability to multitask, manages time and priorities wisely with the understanding of the department priorities.
• Project Management, organizational and task management skills.

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility :

• Tuition remission for Employees
• Tuition remission for Spouses and Children who meet eligibility requirements
• Generous Medical, Dental, and Vision Insurance
• Low-Cost Life Insurance
• Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
• Paid Holidays Annually
• Generous Sick and Vacation Pay
• Additional benefits can be found on https : / / www.bc.edu / employeehandbook

Boston College conducts pre-employment background checks as part of the hiring process.

Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans.

To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https : / / www.bc.edu / diversity.

Boston College's Notice of Nondiscrimination can be viewed at https : / / www.bc.edu / nondiscrimination.

As an applicant for employment, you are entitled to a copy of Boston College’s Annual Campus Security and Fire Safety Report, located on the Campus Security Information Page.

This web page contains Boston College’s campus safety program, which includes the University’s safety policies and campus crime statistics reported during the previous three years, as well as the University’s fire safety program.

To request a paper copy of this report, please contact the Boston College Police Department at 617-552-4446.

Boston College is an Affirmative Action / Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status.

To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity.

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