Job Description
Manager, Middle Office Operations
Locations : Harrison, NY (Westchester County) NYC Hybrid
Why You Will Love It Here!
Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeans
Your Future : 401k Matching Program, Professional Development Reimbursement
Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Diversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on Diversity
Training : Hands-On, Team-Customized, including SS&C University
Extra Perks : Discounts on fitness clubs, travel and more!
What You Will Get To Do :
Coordinating overall work plan for US client service group operations staff, which includes managing and monitoring work in progress
Working closely with India operations managers to ensure that both locations are aligned at all times
Providing coaching, training and leadership as necessary to the client service team
Performing regular review of MIS to monitor breaks and perform root cause analysis.
Acting as liaison between client and prime brokers and counterparts to facilitate break resolution when required
Contributing to internal project initiatives regarding new product development, testing and implementation
Overall client satisfaction including acting as the senior client relationship manager, ensuring there is a good dialogue between client and team and clients are kept abreast of internal changes and new initiatives
Working closely with the Implementations department to ensure all new clients operations capabilities (setups, reorgs, conversions) are launched successfully and in a timely manner
Providing technical operations / industry knowledge to clients
Day to day interaction with other departments to prevent / resolve issues
Producing and collating management information statistics
What You Will Bring :
Bachelor ’ s degree in business / finance or related discipline
6+ years experience in Accounting or Back Office Operations working for a Prime Broker, Administrator, Hedge Fund, Mutual Fund, Investment Advisor or Financial / Retirement Planner
Prior experience with E quities, F ixed I ncome, F utures, FX, and O ptions a must
Prior experience with Credit, Interest and Equity Derivatives a must
Solid knowledge of corporate actions
Middle / Back office experience covering trade settlements, fail control, cash, position and trade reconciliation, and client servicing
Prior supervisory experience
Ability to delegate effectively
Advanced MS Excel knowledge
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