Quality Assurance Specialist

Job Description

Job Description

JOB TITLE

Quality Assurance Specialist

PROGRAM

Post Release Services

REPORTS TO

Program Director /

Assistant Program Director

SALARY

$78,771 Annually

LOCATION

Remote MD

JOB TYPE

Full-Time Exempt

WORK SCHEDULE

Five Days per Week, 40 Hours per Week

General Description

The Quality Assurance Specialist is responsible for the monitoring and compliance of the HS / PRS program. The Quality Assurance Specialist will assist in developing policy and procedures, conduct desk monitoring / site visits, and facilitate quality assurance training for employees.

About You

The ideal candidate for our program is a self-motivated and dedicated person who is excited and passionate about helping infants, toddlers, and families grow in development and in education.

You are also a personable, energetic, and empathetic leader who can manage multiple staff and projects in a prioritized manner to meet our internal Urban Strategies goals of all current Refugio Performance Standards.

You have the following Competencies :

• Ability to provide guidance and support to staff.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and ability to maintain accurate records.
• Adapt to unexpected circumstances, think critically and is resourceful.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Adapt to frequent changes and bring new ideas and innovations to the workplace.
• Foster a harmonious work environment and find mutually beneficial resolutions that promote teamwork.

Minimum Qualifications

• Education : Bachelor’s degree
• Experience : Two years of quality assurance and compliance related experience
• Knowledge of family preservation, kinship care, trauma informed care, child welfare policies and procedures, and relevant state and federal laws and regulations.
• Fluent in English and Spanish (verbal / written).
• Effective communication and interpersonal skills to successfully interact with caseworkers, and other stakeholders.
• Strong organizational and problem-solving skills to manage multiple tasks and priorities.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft Office and data entry systems.
• A valid driver's license, available to travel for meetings or training.

What You’ll Be Doing

• Perform internal audits and case record reviews.
• Develop and update instruments used to measure programmatic goals and outcomes.
• Process and input data as needed through various internal and external data collection and reporting systems.
• Assist departments in reporting and determination of outcomes through the Monthly Quality Improvement Compliance Meeting.
• Conduct monitoring site visits, inspections of offices, review case files, and interviews with staff, sponsors, and children.
• Provide technical assistance, support, and on-going guidance to ensure service provisions are being met.
• Assist and guide programs with creating policy and procedures.
• Evaluates case files, internal database and portal for documentation and completeness.
• Conduct audits or content review of cases (physical and electronic) to ensure proper reunification progress or identify delays.

Address findings with supervisors.

• Maintain accurate records, files, forms, statistics, and additional relevant information in accordance with agency policy, licensing, and / or funding requirements.
• Monitor child and family services, ensure timelines are being met, confirm appointments are made, and conduct follow-up interviews with sponsors and child.
• Facilities policy and quality assurance training that promotes professional growth and compliance.
• Able to react to change productively, fast-paced environment, and handle other essential tasks as assigned.
• Work evenings, and on call as needed to assist with programmatic services.
• Attend external and internal program training and meetings when required.
• Employer retains the right to change or assign other duties to this position.

About Urban Strategies

Urban Strategies exists to equip, resource, and connect faith- and community-based organizations so that all children and families can reach their full potential.

Headquartered in Washington, D.C., our team serves in the U.S. mainland, Puerto Rico, and Central America.

COMPANY CULTURE

Our work is driven by our three core values :

• Authentic Relationships are foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth.
• Servant Leadership is rooted in an other-centric mindset that informs the way one leads and builds up individuals, families, and communities.
• Intentional Compassion describes a deliberate commitment to understand, formulate strategic responses, and activate others to reach their full potential.

BENEFITS

• Remote work for eligible positions.
• Medical and Dental is paid 95% by company and 5% by employee.
• Vision is covered 100%
• 401K matched contributions up to 4%.
• Employee Assistance Program.
• Vacation time is generous but varies depending on program and position.
• 9 Sick Days and 11 Holidays.
• Every teammate gets long and short-term disability-free.
• Positions that require laptops, the company provides one.
• Positions that require cellphone, company issues one.

PERKS

• Meaningful employee engagement programs.
• Education discounts (BA-PhD) with a variety of education partners.

OTHER

Employment is conditional pending satisfactory results of all required tests and background checks.

Urban Strategies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, sexual orientation, disability, or other legally protected classifications under applicable federal, state and local legal protections.

To apply :

Please visit www.urbanstrategies.us / careers

Contact us with any questions at Recruiting at symbol urbanstrategies.us

Equal Opportunity Employer